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The operator says the bot can ship ‘human-like interactions with prospects’ and is ready to deal with subtle shopper requests
As we speak, Vodafone UK has turn into the primary operator within the nation to launch a big language mannequin (LLM) chatbot, introducing the novel expertise for its VOXI prospects.
The chatbot, which has been developed together with Accenture UK, is constructed on ChatGPT structure and can reportedly be used to ship extra nuanced customer support.
Based on Vodafone, the brand new chatbot can efficiently deal with ‘subtle shopper requests’ delivered in naturalistic language. The instance supplied beneath exhibits the chatbot dealing with a comparatively subtle request round pricing, which might sometimes be laborious for a extra generic chatbot to reply precisely.
“VOXI is utilizing generative AI to basically reinvent its enterprise. The client expertise is simply the beginning of how this expertise could be adopted at scale throughout the organisation,” mentioned Accenture UK’s Generative AI Lead, Mark Farbrace.
Vodafone additionally notes that the AI has been developed utilizing an AI security framework aimed toward defending prospects and making certain ‘the accountable and moral deployment of AI expertise’.
The chatbot will initially be trialled with a small variety of prospects, with a wider rollout anticipated to comply with as soon as any preliminary points have been recognized and corrected.
Chatbots are actually nothing new for the telecoms trade, which has used them to varied levels of success for a few years. GenAI-based chatbots, nevertheless, are doubtlessly much more thrilling, providing not solely a extra versatile and personable expertise for the shopper, but additionally the potential for individually personalised shopper choices.
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