Virgin Media O2 will be capable of leverage a unified 360-degree buyer view throughout all channels
Netcracker Know-how, a wholly-owned subsidiary of NEC Company, stated it has prolonged its partnership with U.Ok. telco Virgin Media O2 in an ongoing expansive digital transformation program.
In a launch, Netcracker Know-how stated that this section of Virgin Media O2’s digital transformation contains the deployment of the Netcracker Digital Platform — together with end-to-end Digital BSS in addition to Digital OSS capabilities resembling Lively Useful resource Stock — which shall be used to help the operator’s quad-play convergent companies throughout its cellular, mounted line, broadband and cable enterprise. Virgin Media O2 may even implement a variety of skilled companies from Netcracker, together with managed companies and utility improvement.
Virgin Media O2 expects to attain a variety of enterprise advantages from this upgraded IT atmosphere, together with Opex discount, improved time to marketplace for new companies, consolidation onto a single product catalog, larger effectivity within the order-to-cash course of and elimination of a number of programs for customer support brokers.
As well as, Virgin Media O2 will be capable of leverage a unified 360-degree buyer view throughout all channels, which can enhance customized interactions.
“Our multi-year digital transformation program is laying the inspiration for our future success in supporting superior companies, larger ranges of buyer expertise and extra environment friendly operations,” stated Adrian Di Meo, CIO at Virgin Media O2.
Virgin Media O2 has lately introduced a collaboration with Accenture to hunt alternatives within the U.Ok.’s cellular personal community market.
Below the phrases of the partnership, Virgin Media O2’s 5G personal community capabilities shall be boosted by Accenture’s experience in serving to enterprises understand the potential of 5G expertise with a broad set of functions for a number of trade segments — together with pc imaginative and prescient synthetic intelligence for product high quality management monitoring of apparatus to fulfill manufacturing unit flooring compliance necessities and queue administration programs to enhance buyer experiences.
The pair famous that the options are constructed on Accenture’s Edge Orchestration Platform and can incorporate edge computing, knowledge and AI, and embedded cybersecurity focusing initially on the development, transportation and logistics, manufacturing, utilities, warehousing and sports activities venue sectors.
Earlier this 12 months, Virgin Media O2 stated its 5G community reached a protection of fifty% of the nation’s inhabitants as of the top of 2023.
Virgin Media O2 had initially launched companies within the U.Ok. in June 2021. Liberty International and Telefonica had reached an settlement to merge their U.Ok. operations in a 50-50 three way partnership in Might of 2020. That very same month, the U.Ok.’s Competitors and Markets Authority (CMA) determined to permit the proposed merger between cellular operator O2 and Virgin Media.
