What’s vCloud Utilization Meter and the way does it work?
Utilization Meter is a free device a part of the VMware Accomplice Join Program (beforehand VMware Cloud Supplier Program) that captures the utilization of VMware merchandise put in on-prem.
It’s put in as a digital equipment within the supplier’s information heart via vSphere. It connects to the VMware merchandise utilized by the supplier and begins accumulating utilization information each 1 hour.
The collected information is then acquired by a cloud service that aggregates the info and this information goes to the supplier’s Month-to-month Billing Order (MBO) within the VMware Commerce Portal on the finish of every month.
The aggregated utilization information can be tracked in Cloud Accomplice Navigator because it will get up to date each 24 hours, which helps suppliers have an outline of the VMware product utilization of their cloud providing.
Why do you have to monitor the Utilization Meter occasion for errors?
As Utilization Meter is an integral a part of the metering and reporting of the VMware merchandise a part of the VMware Accomplice Join program, any error that will happen with it should be rigorously monitored and duly resolved.
The metering points that Utilization Meter detects can result in incomplete metering information. In case you as a supplier have a reporting month with utilization information that differs drastically from a earlier interval, you then would possibly get contacted by your aggregator or the VMware compliance workforce.
What are the problems being reported?
Utilization Meter sends notifications within the following instances:
- Change within the standing of the Utilization Meter – When the equipment adjustments its standing from on-line to offline.
- When the Utilization Meter occasion shouldn’t be registered with a contract within the VMware Commerce Portal.
- If there aren’t any merchandise added for metering within the Utilization Meter internet utility.
- If there is a matter with a metered product and the equipment can’t acquire utilization information up to now 24 hours.
How you can examine for Utilization Meter Errors?
Utilization Meter notifies suppliers for points with the metering within the following methods:
- Utilization Meter internet utility -> Notifications
Go to Utilization Meter internet utility, and below Notifications, you will note all notifications returned by Utilization Meter. If you wish to monitor the notifications associated to a specific metered VMware product, go to the web page of that product, choose the product, and click on Notifications. The notifications associated to that product will seem. The Learn circle on a notification signifies that utilization information assortment was unsuccessful for the previous 24 hours for a specific VMware product. The inexperienced circle signifies that utilization assortment has been made for a product for the previous 24 hours.
- Mail Notifications
Utilization Meter sends notifications each 24 hours to the emails of people that have been added to the supplier’s org and have at the least Supplier Billing Person consumer permissions. These consumer permissions help you not solely view utilization information but in addition obtain notifications for points with the Utilization Meter. The emails are acquired in case there’s a change within the Utilization Meter standing, there’s a change with a product or Utilization Meter can’t acquire utilization information.
- Cloud Accomplice Navigator -> Utilization & Commerce -> Utilization Meter Operation
If you’re undecided in case your utilization meter is sending utilization information to vCloud Utilization Perception, then you possibly can examine that in Cloud Accomplice Navigator. To take action, go to Cloud Accomplice Navigator, Utilization & Commerce, Utilization Operation. There, choose the Utilization Meter which standing you wish to examine. Subsequent to it, there’s a three-arrow menu, increase it to see the Utilization Meter standing. Underneath Final Add, you will note when the cloud service final acquired utilization information from that Utilization Meter.
- Syslog Server capturing Utilization Meter logs
Alternatively, configure a Syslog server to seize Utilization Meter logs. How to do that, be taught from right here.
Cadence of the Utilization Meter mail notifications
Each 24 hours if a problem is detected, e.g., no added merchandise for metering, utilization information not being collected for a product by Utilization Meter, and so on. If at the least one subject is detected that impacts the utilization information assortment, then an electronic mail notification is distributed to the emails of the customers added to the supplier org in Cloud Accomplice Navigator. When you’ve got at the least a Supplier Billing Person position, then you’ll obtain notifications for points together with your Utilization Meter.
How you can get notified for errors together with your Utilization Meter
To obtain notifications out of your Utilization Meter to your electronic mail, it is best to have been added to the customers capable of entry your supplier group in Cloud Accomplice Navigator. The position that it is best to should obtain Utilization Meter notifications is at the least Supplier Billing Person position.
You can too arrange VMware Log Perception or some other Syslog server to obtain the Utilization Meter logs and to observe any points that will happen with Utilization Meter.
How you can cease receiving notifications from Utilization Meter
At present, notifications can solely be stopped for a consumer if that consumer is faraway from the record of customers capable of entry the supplier org in Cloud Accomplice Navigator .
After eradicating that consumer from the Cloud Accomplice Navigator group, they won’t obtain Utilization Meter notifications from that time on however received’t additionally be capable to entry that group in Cloud Accomplice Navigator.
It’s endorsed that you simply use a delegated electronic mail deal with for Utilization Meter notifications that doesn’t belong to a specific worker.
How you can resolve Utilization Meter Errors
Mail notifications acquired from Utilization Meter embody of their physique a decision to the detected drawback. Learn the decision and execute the steps from the KB article supplied within the message.
What to do if the difficulty persists?
File a assist request with the GSS workforce. How to do that, learn the next KB article.
Have extra questions?
Contact us on Slack or electronic mail: usagemeter@vmware.com
