United Financial institution Restricted (UBL), a Pakistani banking and monetary providers chief, serves over 11 million prospects nationwide and operates 1,338 branches and 1,445 ATMs, together with its branchless banking proposition (mixture ATM and on-line banking).
In 2022, UBL was awarded Greatest Financial institution for Digital Options by Asiamoney and Market Chief of Digital Banking in Pakistan by Euromoney, a testomony to its monitor report as one of the best in digital banking.
UBL wanted a superior knowledge platform to deal with the rising quantity and enhance the enterprise
With UBL’s rising success, the financial institution wanted to accommodate its rising quantity of information. To this finish, UBL launched into a knowledge analytics undertaking that may obtain its objectives for an improved knowledge atmosphere. First, it wanted personalized engagement fashions that may enhance the client expertise. Subsequent, it wanted to reinforce the corporate’s customer-centric strategy for a needs-based alignment of services. And eventually, UBL needed to have the ability to strengthen its organizational decision-making capabilities. All of this wanted to be achieved inside the firm’s operational effectivity and excellence requirements.
UBL chosen Cloudera for its knowledge platform and Blutech Consulting—Pakistan’s main knowledge analytics firm and the popular associate of Cloudera—for the implementation. Each Cloudera and Blutech enabled UBL to attain its imaginative and prescient round knowledge analytics.
General, the implementation was seamless and used a single agile strategy. Along with Cloudera and Blutech, UBL achieved this main milestone in underneath six weeks. This was made potential due to the suitable management and a sound technical crew on the bottom that understood the complexities round expertise integration.
Mr. Faisal Anwar, CIO of UBL, was the champion of this end-to-end flagship program, which set the benchmark for the monetary sector in Pakistan.
“The implementation has been quick and easy, and our groups have already begun to witness the advantages of Cloudera’s knowledge platform. We’re optimistic that our persevering with partnership with Cloudera and Blutech Consulting shall be foundational to our customer-centric strategy, significantly enhancing our buyer responsiveness,” he mentioned.
On a profitable supply, Mr. Kashif Jadoon, CEO of Blutech Consulting, mentioned, “For UBL we aimed to attain an progressive, unified platform that’s constructed to satisfy UBL’s future wants and cater to the analytics calls for of tomorrow. We work as a associate to our buyer and Cloudera’s CDP is the one trendy answer that permits us to deploy quick with minimal impression to operations whereas addressing the system, internet hosting, integration, and safety.”
An entire knowledge analytics answer returning key advantages
UBL has already realized some key advantages from utilizing the Cloudera Information Platform, similar to:
Machine studying and AI has been infused into key decision-making processes. This contains choices across the optimum amount of money in each financial institution’s ATM, or proactively classifying each digital transaction as fraud/non-fraud, which are actually pushed by way of knowledge and AI.
Analytics for everybody. UBL has initiated Analytics for Everybody, a self-service enterprise analytics functionality for the financial institution’s varied enterprise items. Moreover decreasing its dependency on IT for offering insights, it additionally enabled the enterprise items to make data-driven choices.
Management visibility. The platform has created a consolidated view of the enterprise for UBL’s administration and prime management. Govt dashboards have been constructed for senior leaders together with the president and CEO and chief digital officer, to supply them with a holistic overview and the important thing knowledge they require.
Single supply of reality. A comprehensively constructed knowledge basis is used as a knowledge hub constructed on CDP, which is handled as a single supply of reality for downstream enterprise purposes. These purposes hook up with the information hub as an alternative of connecting to particular person supply methods and having to navigate a posh collection of information pipelines.
Mr. Kashif Riaz, head of information and AI at UBL, shared his ideas on this undertaking. “To unlock the true potential of our knowledge, we want one of the best expertise answer, which may allow us to supply higher expertise and insights to our prospects. With this main improve from HDP to CDP, UBL has not solely unlocked new and enhanced performance however will even have the ability to gasoline its knowledge and digital transformation journey transferring ahead.”
To seek out out extra about how Cloudera empowers monetary providers leaders to comprehend the infinite potentialities of information, learn our newest FSI Information, A world with out limits.
