London,sixteenth January 2024; 
“Higher connectivity, on daily basis, for each buyer.”
The intention is all the time to supply the best high quality of communication and repair to prospects and the perfect worker expertise for Three UK groups.
At peak seasons and gross sales groups nonetheless want high quality coaching assist to enhance abilities and enhance confidence, however time away from the front-line to take part in coaching shouldn’t be all the time practicable or fascinating.
Three UK has discovered an answer by working with Attensi on game-based coaching simulations that may be performed briefly bursts at any time when it’s handy for the person workers member, on cellular gadgets.
Senior Digital and Studying Supervisor, Gordon Weston
“The important thing factor is it’s concerning the engagement and for a while we’ve been in search of a way of gamifying our studying. Once I first noticed Attensi…I knew it was going to be good.” “For almost all of our prospects, the one individuals they ever see are these which can be within the shops so these entrance of home workers getting it proper and actually participating with prospects and actually getting the best messages throughout is vastly vital.”
The influence information has been spectacular:
- 924 customers performed
- 40 minutes of playtime per consumer
- A median of 6 repetitions per module
- Closing 81% of recognized data hole
Nikki Scarf, Senior Folks Improvement Supervisor
“Attensi modifications the way in which individuals take into consideration studying. They need to do it as a result of it doesn’t really feel boring. It doesn’t really feel like faculty. It’s not the normal methodology.”
“To have studying that they’ll simply pull out of their again pocket, on their handset, they’ll do two minute video games – it was phenomenal.”
Evelyn Johnston Head of Area Midlands UK
“You go into the app. You may be taught instantly. It’s performed at your individual tempo, saves time – it’s extra environment friendly. It’s extra enjoyable. It’s participating.”
“Persons are our most vital asset. That’s the distinction in why individuals select Three, as a result of our individuals do a unbelievable job of telling prospects concerning the model. They completely perceive the place a buyer is coming from. Now this studying platform goes to allow them to do this much more.”
Craig Miller, Head of Area Three UK,
“There has by no means been a extra vital time for us to guarantee that we stand out from a buyer expertise standpoint. The atmosphere that we work in, the world that we dwell in is now so, so totally different and prospects have by no means been in additional want of assist.”
Rosie Deakin, Strategic Account Supervisor – Shopper Europe, Attensi added;
“Three UK is main the way in which in each the telecom sector and in worker engagement, so we’re delighted they selected Attensi to coach their groups who’re unfold throughout the UK. By adopting our simulated gamification platform and due to this fact by making coaching enjoyable, Three UK groups are difficult one another to win the best completion rating. That is solely excellent news for Three UK as their groups are capable of cope with points and queries of their quick paced roles and for the staff who’re having fun with a full competency of their work. We stay up for our ongoing work with Three UK to make sure their staff is the perfect of their sector.”
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NOTES TO EDITORS
About Attensi
Attensi is a worldwide chief in game-based and simulation coaching with places of work in Oslo, London, Cologne, Stockholm and Boston. Attensi options are empowering individuals and organisations to grow to be distinctive in 150+ nations in 50+ languages and 60M+ playthroughs.
About Three UK
Three UK launched in 2003 because the UK’s first 3G solely community. At present Three UK is a connectivity firm that connects individuals to individuals, individuals to issues and issues to issues and has 10.3 million prospects.
Our community as we speak covers 99% of the UK inhabitants and we supply 29% of the UK’s cellular information site visitors.
Three UK launched 5G in August 2019, and has been recognised by Ookla as having the UK’s quickest 5G community.
Three UK is a proud associate of Samaritans, the place it’s going to use the energy of its community and know-how to attach 1 million individuals to emotional assist.
Three Greatest Wholesale Companion on the Cell Trade Awards and Host Operator of the 12 months at MVNO World Congress.
Three UK is a part of the CK Hutchison Holdings Ltd group of corporations which has cellular operations in 11 nations. We make use of greater than 4,800 individuals throughout our places of work in Studying and Glasgow and our 297 retail shops.
