At Rockset, our singular focus is to be the shortest (and best) path from knowledge to purposes for our customers. We acknowledge and really imagine that our success lies within the success of our customers. We consistently take into consideration bettering our workflows, arising with new ones and iterating on them in ways in which takes the person expertise to a complete new stage. Our purpose is to make sure that our customers are profitable in attaining their objectives of visualizing unstructured knowledge, constructing purposes, and/or creating APIs within the quickest and easiest methods potential.
As a UX Designer, I spend all of my time considering and obsessing about our customers’ wants and their expertise utilizing Rockset. I’m consistently searching for methods to have interaction with our customers and be taught extra about them, their use circumstances, their expectations and most significantly, their suggestions. I’ve the distinctive alternative to advocate for the person, innovate workflows and consequently, form the product. I design options maintaining in thoughts how our customers may be profitable in attaining their objectives.
Primarily based on the suggestions we obtain and our learnings over a number of interactions with our customers, I needed to revamp the expertise in a method that decreases the preliminary studying curve with the product. We seen that a few of our customers prefer to discover and study Rockset on their very own and a few choose a bit assist to get them to their purpose. In both case, the time our customers took to create a group, run a profitable question and create an API key, to construct an utility or create a dashboard, was fairly vital. This was because of quite a lot of elements. For instance, as a result of Rockset may be employed in a multiplicity of the way, a few of our customers struggled with the place to start, while a few of our customers had bother within the second stage, i.e. from developing their question on to constructing their purposes or dashboards, whereas some customers have been simply not there but and have been nonetheless attempting to be taught and discover the product. This was all actually intriguing to me!
Rockset Onboarding
We’re taking a two-pronged strategy to unravel for this. To be able to assist remedy for the preliminary studying curve, we’re rolling out a customized ‘Learn how to Rockset’ onboarding guidelines within the product. This goals to information the person, the primary time they have interaction with the product, in a simple, intuitive and streamlined method, in addition to empower them to rapidly and efficiently obtain their purpose. It walks them by way of the important steps to changing into a profitable person of Rockset.
Connecting to Dashboards and APIs
As well as, we’re at present working laborious to higher expose the potential of having the ability to connect with exterior dashboards like Redash, Tableau, and so on. in addition to growing APIs & SDKs from the question editor itself. These will now be accessible to our customers as one-click tabs from the question editor, thereby additional simplifying this workflow.
Single Circulate for Integration and Assortment Creation
We additionally spend time attempting to actively scale back friction in our workflows wherever potential and make them higher for our clients. For instance, beforehand, with a view to create a brand new integration throughout assortment creation, customers can be directed to a brand new window to take action, and need to return to restart the gathering creation as soon as the combination was efficiently created. With the brand new design, it’s a way more seamless expertise the place customers are in a position to create these integrations in context and use them within the assortment they’re within the course of of making – all with out having to navigate away from their present workflow of making a group.
Rockset Catalog
We not too long ago additionally launched the Catalog which is the house for all integrations which might be at present supported or on the roadmap. We noticed a variety of customers asking us not solely about what we help at present but in addition, how they might request entry to or share curiosity about integrations they want Rockset to help sooner or later. Digging a bit deeper, it was clear that this was lacking within the product and thus, the Catalog was born! Customers will have the ability to seek for particular integrations or browse by class. Moreover, we talk the standing of a selected integration, similar to Early Entry or Beta if relevant.
Buyer Centricity at Rockset
These are only a few examples of the numerous enhancements we now have made to our workflows within the product and we proceed to innovate on a regular basis as we be taught from our clients. Our customers are really on the middle of what we do right here at Rockset!
Any ideas to share on learn how to enhance the Rockset expertise? Please attain out to me at aditidhar[at]rockset[dot]com
