Telenor Denmark stated it has chosen CSG’s cloud-native software-as-a-service (SaaS) platforms to overtake its IT techniques, drive its evolution, and allow a “main transformation of Telenor as a complete.” The Danish cell operator acknowledged that CSG’s platforms will probably be totally carried out in 2026. In a press release on Tuesday, Telenor Denmark stated it has begun a complete substitute of the corporate’s IT techniques. In doing so, Telenor replaces a tailor-made and comparatively complicated IT answer with a top-class commonplace system and impressive roadmaps, permitting the corporate to combine and profit from new options and applied sciences to a good larger extent than earlier than.
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Leveraging CSG’s Platforms
Telenor will use the CSG Ascendon cloud-native income administration platform with engagement capabilities powered by CSG Xponent. Together with CSG’s configuration, value, and quote capabilities, the 2 platforms allow Telenor Denmark to bundle provides with companions and create quicker, extra environment friendly options for its enterprise prospects.
“With CSG’s answer, we get lots of the crucial capabilities that make it attainable to take our digital buyer experiences to the following stage. On the similar time, we’ll lower numerous complexity, which signifies that we will make investments extra assets within the growth of recent merchandise and the shopper expertise and work extra dynamically with the shopper journey. When CSG’s platforms are carried out, in brief, it is going to be even simpler to be a buyer, worker, and enterprise associate at Telenor,” says Lars Thomsen, CEO of Telenor Denmark.
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Anticipated Advantages for Clients and Workers
“Will probably be a lot simpler for our workers to service prospects, and synthetic intelligence will allow us to work extra proactively and systematically in figuring out challenges in order that we will handle them earlier than prospects contact us. It’s simply one of many many extra focused and related companies that we’re trying ahead to with the ability to current to prospects,” Telenor Denmark added.
“To come back out on prime in digital telco commerce, CSPs want enterprise infrastructure that permits them to hit the bottom operating and wow prospects with pace, sophistication, and suppleness,” stated Ian Waterson, SVP of Go-To-Market, CSG. “Their belief in CSG and our industry-leading options will elevate the shopper expertise and set Telenor Denmark up for future-ready success.”
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Telenor Denmark
Telenor is Denmark’s second-largest cell operator and part of the Telenor Group, working all through Scandinavia and Asia. In Denmark, Telenor serves round 1.7 million prospects and has roughly 38 shops nationwide.
