At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and providers for our companions.
In a latest survey 82% of Cisco Accomplice Summit attendees stated they’re rising their managed providers observe and it’s their prime precedence to satisfy buyer wants.
So it’s with nice pleasure that we’re saying Cisco Accomplice Superior Assist to create a premium assist expertise particularly geared to the wants of Managed Providers Suppliers (MSPs).
With Cisco resolution and structure experience, and the additional benefit of guided entry to API integrations that construct on MSPs’ current providers, Cisco Accomplice Superior Assist options quicker entry to specialists in Cisco’s TAC – a world group that gives around-the-clock, award-winning technical assist providers on-line and over the cellphone. Cisco Accomplice Superior Assist permits MSPs to construct new providers for patrons and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.
“We’ve been asking for a Cisco program that matches the precise wants of MSPs,” stated Toby Alcock, CTO, Logicalis Group. “Our clients will profit from us having extra entry to APIs and Cisco’s world main TAC’s resolution architect experience.”
Cisco Accomplice Superior Assist is really taking Cisco and its companions into the world of digital and serving to them change into “smart-bonded” with Cisco; taking assist situation decision from analog processes equivalent to e-mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.
Lots of our largest companions are already smart-bonded, and lots of are working with these digital processes. Unbelievable progress has been made within the Cisco associate ecosystem in using automation to get to resolutions quicker; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.
With this new service, companions can skip the TAC line and join instantly with a prioritized group of resolution architects who deal with probably the most advanced points. We’re bettering companions’ entry to those certified specialists; paired with digital automation, this entry will get us to quicker resolutions — and even earlier than points occur.
Once we say quicker, we’re speaking about resolving circumstances in minutes that would usually take weeks.
Accomplice Superior Assist for MSPs may even present guided API use circumstances that leverage telemetry and insights so companions can construct new providers for his or her clients.
This groundbreaking assist supply will remodel the associate expertise and convey much more worth to our clients!
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