Microsoft has confirmed right now that Samsung and Google have mounted an Intune enrollment challenge affecting Galaxy S22 smartphones operating Android 13.
Microsoft Intune is a cloud-based service that helps enterprise admins handle Home windows, Android, macOS, iOS, and iPadOS apps and gadgets.
Admins can even use it to simply implement device-specific insurance policies for customers who entry proprietary knowledge utilizing private or company-owned gadgets.
Reboot required for profitable enrollment
On affected S22 gadgets, Android customers can not full enrollment in the event that they create a Work Profile for Carry Your Personal System (BYOD) provisioning.
When making an attempt to enroll the gadget, customers will see a “Cannot setup gadget. Contact your IT admin for assist.” error adopted by a second “Unable to create Work Profile.” message.
“S21 and S22 gadgets are confirmed to be affected, however influence on different fashions could also be potential,” the Intune Assist Staff mentioned on Wednesday.
Admins are suggested to inform customers experiencing this recognized challenge to reboot their personally-owned gadgets earlier than making an attempt to enroll them, which ought to routinely obtain the Android System Coverage app required for the enrollment to complete efficiently.
If the difficulty just isn’t resolved after a tool restart, customers ought to manually set up the Android System Coverage app, reboot once more, and restart the enrollment course of.
Subject resolved with server-side repair
Samsung has additionally issued a help doc describing the difficulty and confirming that this was addressed through a server-side patch.
“A server-side repair has been supplied. To resolve the difficulty, reboot the gadget earlier than enrollment,” Samsung mentioned.
“If the difficulty persists after reboot, set up the Android System Coverage app from the Google Play Retailer earlier than continuing with enrollment.”
Microsoft is investigating one other Intune enrollment bug that forces Android Enterprise absolutely managed Samsung Galaxy gadgets operating Android 11 and later into non-compliant states after a tool restart or a managed replace is utilized.
The corporate additionally resolved a difficulty that triggered Intune-enrolled Samsung gadgets utilizing a piece profile to expertise e-mail and VPN connectivity issues as a result of lacking certificates after an Android 12 improve.
