Microsoft says apps utilizing DirectX are crashing on Home windows methods with outdated Intel drivers after putting in November 2022 cumulative updates.
On affected methods, customers will see apphelp.dll errors (Software Compatibility Consumer Library) from apps that use DirectX due to outdated Intel GPU drivers.
“You would possibly obtain an error with apphelp.dll on Home windows units utilizing Intel graphics drivers with variations 26.20.100.7463 as much as 30.0.101.1190,” Redmond explains.
“This concern would possibly occur intermittently and impacts apps which use DirectX or Direct3D to render half or all of their content material.”
The impacted Home windows platforms checklist consists of server (Home windows Server 2022) and consumer (Home windows 11 22H2, Home windows 10 22H2, Home windows 11 21H2, Home windows 10 21H2, Home windows 10 20H2, and Home windows 10 Enterprise LTSC 2019) releases.
Microsoft is engaged on a repair for this newly acknowledged concern and can present an replace with an upcoming launch.
Non permanent repair obtainable
Till an replace addressing this concern is launched, Microsoft says that affected prospects can quickly work round it by updating their Intel GPU driver to a more moderen model.
“To mitigate this concern, you may set up an Intel graphics driver with a later model than 30.0.101.1190,” the corporate provides in a Home windows Well being dashboard replace.
“It is strongly recommended to verify your Home windows system producer’s assist for the newest model of the Intel graphics driver in your system.”
If you happen to can’t obtain an replace instantly out of your system’s maker, you may as well verify the Listing of Drivers for Intel Graphics to put in the newest graphics driver launched by Intel.
One yr in the past, Microsoft additionally addressed a difficulty within the DirectX kernel part triggering blue screens of demise (BSOD) on Home windows 11 methods.
Final month, Redmond additionally fastened a bug inflicting Distant Desktop app freezes on Home windows 11 units after putting in the Home windows 11 2022 Replace and shared a short lived repair for a difficulty inflicting the Home windows Begin menu to change into unresponsive and a few apps to not launch.
