What occurs when your iPhone trade-in doesn’t truly make it to Apple? It seems that I’m about to seek out out, however there appears to be a course of for this case.
This yr I took benefit of Apple and T-Cellular’s $1000 trade-in promotion for the iPhone 15 Professional Max. The brand new telephone promptly arrived on launch day, and the trade-in field arrived individually a number of days later.
I used mail trade-in since I used to be pre-ordering the iPhone 15 Professional Max on-line. I’m unsure if in-store trade-in is an possibility for on-line orders, however the retailer is a little bit of a trek if I can keep away from the drive.
Anyway, it was truly good having each telephones for a number of days versus buying and selling gadgets instantly. There was no rush to ensure the whole lot was arrange proper, and I might spend time evaluating the brand new telephone with the outdated one.
When the field arrived a number of days later, I used to be greater than able to half methods with the outdated telephone. Discover My turned off, iPhone reset, safely packaged up, and field dropped off with FedEx.
Apple’s trade-in field included a pay as you go delivery label, and I tracked the bundle lengthy sufficient to see that it was picked up by the courier. After that, I didn’t suppose twice about it.
Then every week glided by with none affirmation that the outdated iPhone made it to Apple’s trade-in accomplice. I checked the monitoring quantity once more, and it confirmed that it was delayed on the FedEx distribution middle in my state. Agh.
I gave it a number of extra days earlier than deciding it wasn’t going to resolve. FedEx helpfully confirmed that the bundle with my outdated iPhone in it was formally thought of misplaced of their system. Gee, thanks for the heads up!
FedEx instructed me to tell Apple to file a declare since Apple created the delivery label. So I messaged Tim Prepare dinner with the hyperlink FedEx informed me to provide Apple and he stated he’d deal with it. Kidding, however Apple Help was useful in taking my info and beginning an investigation.
So what now? My preliminary thought was that I’ll be on the hook for the complete worth of the brand new telephone, and it’s as if my iPhone 14 Professional was stolen. This isn’t the primary time this has occurred, after all, so I’m extra optimistic about the way it’ll go.
In reality, one other T-Cellular buyer who pre-ordered via Apple already had a related expertise. FedEx delivered their iPhone trade-in to Apple’s accomplice, however the field was empty. The investigation confirmed that the preliminary cargo weight was appropriate, they usually aren’t dropping the promo credit score.
My scenario varies a little bit because the field was utterly misplaced whereas FedEx had it. Hopefully the result is identical. Ethical of the story? FedEx ought to in all probability pay staff extra. Additionally, doing trade-in via the mail is dangerous. Different merchandise, just like the Apple Watch, should undergo the mail, although.
Anyway, fingers crossed my scenario is well resolved. It’s a little bit disturbing, however at the least I do know FedEx acknowledges the iPhone was misplaced on their watch.
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