Amdocs has introduced Amdocs CPQ Professional, its next-generation configure-price-quote software program that empowers communications service suppliers (CSPs) to ship superior enterprise providers to companies of every type. This answer harnesses the facility of generative AI capabilities, enabling CSPs to supply extremely tailor-made and environment friendly providers.
Underpinned by Amdocs’ generative AI platform, amAIz, CPQ Professional aligns with Amdocs’ technique of advancing generative AI co-pilot use instances throughout the communications {industry}, bringing diminished time to market, enhanced effectivity and next-level buyer expertise by way of service differentiation throughout its services and products portfolio. Moreover, this launch strengthens Amdocs’ CES portfolio through the use of its current partnerships with Microsoft and NVIDIA, increasing the combination of generative AI capabilities.
“We imagine in generative AI’s potential to remodel the telecom {industry} and improve experiences for enterprises and customers alike,” stated Anthony Goonetilleke, a gaggle president of expertise and head of technique at Amdocs. “CPQ Professional is among the {industry}’s first generative AI-infused CPQ purposes meticulously crafted for CSPs. It empowers our prospects to seize and speed up enterprise income alternatives, extending past simply connectivity to embody new digital and e-commerce providers and network-based value-added providers.”
Designed for CSPs, Amdocs CPQ Professional superior capabilities embrace:
- Telco-native generative AI co-pilot delivers a streamlined enterprise gross sales expertise, together with the power to create proposals with formulation, optimised pricing, and summarised agreements with phrases and situations, decreasing the general gross sales course of length. Improved service supply time and accuracy which can drive value discount, probably leading to enhanced profitability, bringing new, monetizable alternatives to life.
- Associate ecosystem monetisation, enabling CSPs to construct compelling, partner-enriched B2B options, empowering gross sales groups to create distinctive choices for patrons.
- Licensed pre-integration with gross sales, ordering, fulfilment, and billing techniques to ship an end-to-end expertise.
- Enabling CSPs to commercialise superior expertise past connectivity, bringing new merchandise in areas like IoT, safety, and extra.
- Help for easy to advanced orders to help with a variety of enterprise segments.
“To be able to evolve alongside new enterprise alternatives, CSPs should prioritise the adoption of AI-powered industry-specific CPQ techniques tailor-made to help their dynamic worth chains, together with B2B2X and wholesale fashions,” stated Raúl Simmons Pérez, a analysis analyst at Analysys Mason. “CSPs might want to discover companions that may present a catalogue-driven, dynamic CPQ reply that’s able to navigating the intricate complexities inherent within the evolution of the CSP worth chain.”
Amdocs CPQ Professional additionally types a part of the joint Amdocs and Microsoft Buyer Engagement Platform. This collaboration brings collectively Microsoft’s Dynamics 365 automation and collaboration instruments, and Amdocs’ end-to-end enterprise system to create an AI-enhanced, pre-integrated, and telco-verticalized answer that gives a buyer expertise.
Amdocs can be showcasing CPQ Professional and different options on the Cell World Congress Barcelona, February 26-29, 2024.
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