GTPL Hathway, a Multi-System Operator (MSO) in India offering Digital Cable TV providers and Wireline Broadband, introduces an upgraded model of its WhatsApp bot, GIVA, leveraging Yellow.ai’s AI capabilities to automate buyer help, allow self-service, and streamline after-sales service. With multi-language help and integration with CRM and fee gateways, GIVA affords personalised experiences and allows handy funds by way of WhatsApp Pay, enhancing buyer interactions and repair effectivity, GTPL Hathway stated on Friday.
Additionally Learn: GTPL Hathway Deploys Broadpeak’s Video Streaming Answer
Multi-Language Assist, Fee Integration
Based on GTPL Hathway, the chatbot is familiar with 9 languages and allows hyper-personalized and seamless buyer experiences throughout WhatsApp, GTPL‘s upcoming new App, web site, and Fb web page for the corporate’s 12 million plus Digital Cable TV and one million plus Broadband buyer base throughout India.
Leveraging Yellow.ai’s Dynamic Automation Platform (DAP), the AI chatbot affords full-fledged customer support automation on WhatsApp as a primary step, adopted by chatbots on Fb, and GTPL’s web site and software.
AI-Powered Buyer Assist
Commenting on the launch, GTPL Hathway stated, “The improved chatbot GIVA is a part of GTPL’s ongoing dedication to offering unparalleled service to its prospects. This AI-powered chatbot enabled by Yellow.ai displays our dedication to innovation and customer-centric options.”
GTPL Hathway says the AI chatbot affords round the clock help to each new and current prospects in three languages initially, together with English, Hindi, and Gujarati, which is able to quickly be adopted by six further languages, together with Telugu, Tamil, Kannada, Malayalam, Marathi, and Bengali to cater to various buyer preferences. It additionally allows deep backend integration with CRM, fee gateways, and different current help programs.
The fee integration will enable GTPL subscribers to resume their current providers in addition to allow them to subscribe and pay for extra providers throughout the WhatsApp setting.
Additionally Learn: GTPL Broadband Transforms Its Community With Alepo AAA Answer
From displaying GTPL’s providers throughout Digital Cable TV and Broadband, giving personalized plan suggestions, elevating queries, to enabling channel additions, pack upgrades, and purchases, GIVA is able to effectively participating with prospects throughout the phases of their journey, the corporate stated.
GTPL Hathway
GTPL Hathway supplies Digital Cable TV providers reaching 1,500 plus cities throughout 23 states In India. As of March 31, 2024, the corporate has roughly 9.5 million Lively Digital Cable TV Subscribers and 1.0 million Broadband Subscribers with a Broadband Homepass of about 5.80 million.
