Keep in mind the battery amnesty? Regardless of the shops doing all the pieces they may to attempt to persuade me not to exchange the batteries, I insisted and persevered. I figured $29 would purchase me the beginning of a brand new battery life-cycle.
Lower than 2 years later, my daughter’s iPhone SE battery is lifeless.
Let me attempt to clarify how essential her iPhone is to her. She goes in every single place with it: to shops, within the automotive, at appointments. There is no such thing as a time when she’s not tapping on it, from morning till she sleeps. It’s a kind of neurodiversity issues and it’s her nice consolation.
It took us a few weeks till we may lastly snag an appointment final week and the appointment was for at present. I’ve simply returned.
Evidently as an alternative of changing her battery, they gave her again her authentic one–and her authentic iPhone, apparently. They’d deliberate on changing the telephone as effectively, which I bear in mind we have been instructed was an possibility, however didn’t. The genius figured this out as a result of her serial quantity was presupposed to retired on the time they traded it out however as an alternative they by no means did.
However due to that her machine as a serial quantity that the Apple company system considers invalid. We couldn’t get a loaner. We couldn’t get a restore. And we gained’t have the ability to even begin our course of for just a few weeks extra as a result of the serial quantity problem should be addressed earlier than they’ll even speak to us in regards to the dangerous battery.
So after driving virtually an hour every means, we received, effectively, nowhere.
No telephone, and no timeline by which we will estimate easy methods to transfer ahead. Our solely possibility, based on the genius, was to purchase a brand new telephone and wait it out. I declined the acquisition.
So, they’ll look into it and we should always get a telephone name earlier than August to determine the subsequent steps and arrange one other appointment. And begin the method another time.
Replace 1: Name in to Apple. Senior advisor (“I’m as excessive as you’ll be able to escalate”) says: “That is the shop’s drawback. We are able to’t deal with it right here.” She provided to allow us to pay (once more) for the battery substitute that was by no means achieved. After virtually 3 hours on the telephone, she received the Park Meadows coordinator into the decision and I’ll decide up with them tomorrow.
Replace 2: Last end result: Apple will do the work we paid for nearly two years in the past inside the subsequent week or so! No apologies. No refunds for the work they didn’t do. No variety phrases about being despatched residence from the genius bar with none motion. They provided to provide me a $30 trade-in for the SE on a brand new telephone — precisely what the web retailer would usually provide for a used SE.
Replace 3: Just some minutes after hanging up with Park Meadows, this arrived in my mailbox. I don’t intend to pay $269 for a restore we already paid for. Severely, WTF?
