October 4th marks the tenth anniversary of CX Day, a day designed to acknowledge and have a good time the important significance of the shopper expertise (CX) and the group and corporations that help CX. However someday isn’t sufficient for us at Cisco: we’re on the point of kick off a complete week of CX-related occasions referred to as CX on Tour! We’re extending the celebration to reflect the extraordinary influence CX brings to Cisco and supply better consciousness round our high precedence: serving to prospects transfer seamlessly from implementation to integration to innovation.
Why is Buyer Expertise essential?
Our prospects are on the coronary heart of every little thing we do. A seamless, constructive expertise is essential to our prospects’ journey, from the primary individual they meet to each ensuing Cisco engagement that follows.
Clients need options to their issues; they need Cisco to ship enterprise outcomes. Our job isn’t performed once they buy a product. Whereas we’re actually centered on product innovation, our most essential purpose is to unravel buyer issues and rework their expertise with us. Our mission is to ship the very best expertise with our expertise, our providers, and our folks – all through the shopper’s whole journey.
In every interplay and at each single touchpoint, the shopper journey ought to be seamless and exceed all expectations. It begins with how straightforward it’s to purchase, onboard, implement, and undertake the product. It extends to how efficiently prospects obtain their enterprise objectives, whether or not that’s bettering upon their present funding, increasing into a brand new market, or constructing new customer-facing services.
We wish our prospects to appreciate the total worth of their engagements with us. In a multi-cloud world with varied suppliers and software program with ever-expanding options, they want a strategic associate that gives the human contact together with digital innovation.
Cisco CX and DISH Wi-fi
For instance, final fall, we introduced a Cisco-DISH partnership that features Cisco CX offering a wide range of skilled and Enterprise Important Providers (BCS). However what about outcomes? Satish Sharma, SVP of Service Supply for DISH, famous “The dedication of the Cisco CX crew has made such an enormous distinction.” He added, “By way of community design, implementation, and deployment, Cisco has been an incredible strategic associate for DISH” and “key to our success.”
CX On Tour for Clients and Companions Throughout CX Week
We’re excited to supply a digital, on-demand occasion for our prospects and companions which takes them behind the scenes with distinguished engineers, subject material consultants, and IT executives from Cisco Buyer Expertise (CX) and our associate organizations. This digital buyer occasion provides you entry to roundtable movies, webinars, blogs, and extra.
Right here’s a sampling of what we’ve deliberate for the week:
• I’m becoming a member of Aaron “AB” Belinfanti, the host of Cisco Tech Beat, on October third: We’ll be discussing the important significance of an incredible buyer expertise.
• There’s an interesting roundtable dialogue, “Driving Success Utilizing Buyer Expertise Designed for a Digital World,” that includes thought leaders from Cisco and leaders from the Buyer Expertise Professionals Affiliation (CXPA).
• An insightful hearth chat with Alistair Wildman, SVP, Buyer Expertise Americas and a distinguished engineer centered on what it takes to supply the most effective expertise on your staff in a hybrid world. And far more.
CX On Tour For Our Staff
And we all know that the best-in-class buyer experiences begin with our staff and the tradition at Cisco. All Cisco staff are invited to affix an inside CX Week expertise to interact, study, and get impressed by the superb issues we are able to accomplish for our prospects.
To additional help the CX group, Cisco has joined the Buyer Expertise Professionals Affiliation (CXPA), a world group devoted to the development and cultivation of CX. We are actually an official sponsor of CX Day – try the superb line up of what CXPA has deliberate.
Buyer expertise is a high precedence for Cisco, and through CX Week, we hope you’ll be part of us as we have a good time with the worldwide CX group.
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