There is no such thing as a occasion fairly like Cisco Dwell for our Buyer Expertise (CX) group. It’s an essential time to attach with our prospects to rejoice their successes in remodeling their companies. Profitable transformation occurs when revolutionary leaders dream large and collaborate with Cisco CX to execute on these desires.
At present, we’re presenting a Cisco CX Buyer Hero Award to seven excellent APJC prospects who’ve demonstrated excellence of their particular classes. These prospects had been chosen from a big pool of nominations throughout a number of industries. Now let’s reveal the winners!
CX Buyer Hero of the 12 months Award: ANZ Financial institution
This high CX award goes to the shopper who achieved the strongest enterprise outcomes by collaboration with Cisco CX.
The winner is Australia and New Zealand Banking Group (ANZ Financial institution), an Australian multinational banking and monetary companies firm headquartered in Melbourne. Raj Simhadri, Head of Community Companies, and his group launched a complete digital transformation initiative to boost the expertise of consumers throughout all branches of the financial institution. Working with Cisco CX, the group modernized the community with SD-WAN and simplified operations in order that workers can entry purposes sooner to supply excellent service, and prospects get pleasure from Wi-Fi connectivity within the branches, even in distant areas.​
Please be a part of us in congratulating ANZ Financial institution!
Cybersecurity Excellence Award: Cognizant Know-how Options
This award is introduced to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively shield and defend its IT infrastructure.
The winner is Cognizant Know-how Options (CTS), a number one world expertise consulting firm providing software program improvement, integration, and upkeep companies for greater than a thousand enterprises all through 50 nations. Community safety is crucial to Heroo Mulchandani, NOC Chief, and his group. When you’re accountable for community and safety for a enterprise that serves greater than a thousand enterprises in additional than 50 nations, that each machine that connects to your community should be in good well being. That’s the reason Heroo and his Cognizant group drove the undertaking for Community Entry Management and applied end-user monitoring for greater than 300 thousand workers, who connect with the community every day.
Please be a part of us in congratulating Cognizant Know-how Options
Innovation Award: MYOB
This award is introduced to a buyer who has achieved wonderful improvements by collaboration with Cisco.
The winner is MYOB, a multinational company primarily based in Australia that gives tax, accounting, and different companies to small and medium companies and Enterprises. Working with the Cisco group, Glenn Kerr, Engineering Supervisor, and his networks group developed an in depth initiative to assist shifting workloads through a platform that permits them to undertake a SASE structure and supply safe segmentation. The revolutionary end-to-end answer alleviated operational challenges, offering MYOB with higher visibility and management. The Cisco CX group has additionally been participating on their adoption technique. Because of this, MYOB has realized important operation efficiencies and simpler administration of subscriptions.
Please be a part of us in congratulating MYOB!
Excellent Automation Award: Samsung SDS
This award goes to a buyer who partnered with Cisco CX and dramatically reworked IT operations utilizing automation.
The winner is Samsung SDS, a South Korean multinational company that operates mission-critical infrastructures together with semiconductor factories, requiring steady service operations and innovation by new options. Via collaboration with Cisco CX, Mr. Scott Koo, Company Govt Vice President, and his group have efficiently automated knowledge heart networking, guaranteeing dependable managed cloud companies for 1000’s of companies and leading to lowered prices and improved operations.
Please be a part of us in congratulating Samsung SDS!
Digital Transformation Award: Coles
This award acknowledges a buyer who completed a high-level digital transformation by their work with Cisco CX.
The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,400 shops throughout Australia. At Coles, steady Wi-Fi is crucial to maintaining cabinets stocked. When workers skilled difficulties scanning merchandise within the shops, Chrissy Chu, Community Expertise Group Chief, and her groups partnered with Cisco Companies to leverage Cisco’s observability instruments and construct dependable retailer Wi-Fi. Because of this, the worker expertise is dramatically improved, cabinets are rapidly replenished, and the Coles assist groups can resolve buyer expertise points considerably sooner.
Please be a part of us in congratulating Coles!
Operational Excellence Award: ASB Financial institution
This award is introduced to a buyer who’s realizing tangible and compelling outcomes by leveraging Success Tracks/CX Cloud.
The winner is ASB Financial institution, one in every of New Zealand’s main business banks, with a mixed campus and department community spanning greater than 110 websites. Josef Vodanovich, Senior Community Engineer, and his group collaborated with Cisco CX to shift from reactive to proactive community administration and join the IT group with insights, studying, and unified visibility. With CX Cloud, ASB has raised the ability degree and information of its workers to make sure they’re getting essentially the most out of all their Cisco merchandise. Via collaboration with Cisco CX, ASB has higher stock administration, enhanced assist protection, and elevated safety.
Please be a part of us in congratulating ASB Financial institution
Visionary Finish Buyer Expertise Award: Woven by Toyota
This award goes to a buyer who partnered with Cisco Companies to boost the expertise of their prospects in an revolutionary method.
The winner is Woven by Toyota, answerable for serving to Toyota develop next-generation vehicles to understand a mobility society by which everybody can transfer freely, fortunately, and safely. By adopting Cisco’s software-defined networking applied sciences for his or her company-wide community to realize agile and fast software program improvement, Kyosuke Uchida, Group chief of Woven by Toyota IT Community, and his group reworked their community design and operation mannequin. As well as, with Cisco Success Tracks, they’ve realized price financial savings in community operations and lowered community deployment time.
Please be a part of us in congratulating Woven by Toyota!
Celebrating the Excellence of Cisco Prospects
The CX Buyer Hero Awards had been created to acknowledge the wonderful work of our prospects throughout their industries, to rejoice their successes, and to encourage others to do the identical. I wish to thank the 2023 winners for his or her continued assist and partnership with Cisco CX. We’re all wanting ahead to what else we will accomplish collectively sooner or later. I hope you’ll be a part of me in congratulating this yr’s award winners.
Discover the Cisco CX Heroes at present
If you need to learn extra about our buyer heroes, go to the Buyer Tales web page on cisco.com. You’ll discover tales that spotlight how Cisco prospects remodel and innovate throughout their industries and the world.
A few of our most up-to-date tales are:
- Aerolineas Argentinas – A serious Argentinian airline elevated visibility to proactively handle and safe its community.
- BT – This UK service supplier automated and delivered new buildings sooner and enabled hybrid work.
- Puntonet – See how this service supplier reworked the community to supply extra nationwide protection in Ecuador.
When you’re inquisitive about sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to your story! Make sure you comply with @CiscoCX for extra CX updates.
When you don’t have a narrative to inform but, why not work with us to assist construct one?
Share:
