Fashionable networks are complicated, typically involving hybrid work fashions and a mixture of first- and third-party functions and infrastructure. In response, organizations have adopted safety service edge (SSE) options, similar to Cisco Safe Entry, to guard customers no matter the place they’re positioned or what they’re accessing.
This reliance on third-party infrastructure doesn’t solely drive safety danger, it additionally will increase the probability of efficiency outages and disruptions. Oftentimes, these disruptions are the results of service outages and slowdowns in third-party infrastructure, which make it troublesome for IT groups to detect and remediate the issue. Expertise Insights, a part of Cisco Safe Entry, permits directors to keep up a constructive finish person expertise by detecting and responding to connectivity issues as quickly as they happen, all from the identical dashboard they use to handle safety capabilities and entry insurance policies.
Cisco Safe Entry is our flagship Safety Service Edge (SSE) product, which supplies all of the instruments it’s essential allow distant and department customers to securely connect with the Web, software-as-a-service (SaaS) functions, and personal apps. Whereas a lot of those capabilities are centered on safety, additionally it is vital to watch community efficiency, making certain a powerful digital expertise with minimal outages and connectivity issues.
Expertise Insights is powered by Cisco ThousandEyes know-how, which permits fast root trigger identification and backbone from system to utility and each community in between. In keeping with the Forrester Whole Financial Influence report for ThousandEyes, the know-how’s finish person monitoring capabilities resulted in a 50% productiveness increase for IT and community operations and a 50-80% discount within the time it took to establish intermittent or degraded efficiency, whether or not it was world or localized.
Present a powerful person expertise and troubleshoot efficiency points
Efficiency issues can originate in lots of sources, together with:
- Gadgets, similar to laptops
- Wi-Fi networks
- Web service suppliers
- Company sources, similar to VPNs or safety instruments
- Functions
For a lot of organizations, it may be a problem to easily detect these issues, not to mention mitigate them. This leads to ongoing, undetected connectivity issues, inflicting a lack of productiveness and finish person frustration.
Expertise insights is a digital expertise monitoring (DEM) resolution that gives a complete view of endpoint, utility, and community efficiency, making it simpler to establish and troubleshoot efficiency issues as they come up. Finally, these capabilities end in a diminished imply time to decision (MTTR) for efficiency incidents.
This contains a wide range of metrics associated to:
- System – detailed person and system info, together with CPU and reminiscence utilization and Wi-Fi sign power.
- Web and community paths – key metrics relating to the community path from the system to the Safe Entry gateway, together with latency, packet loss, and jitter.
- Collaboration functions – automated efficiency assessments for key collaboration instruments, similar to Cisco Webex, Microsoft Groups, and Zoom.
- SaaS functions – perception into the preferred SaaS functions, together with the general well being standing and particulars similar to HTTP response instances and standing codes.
Single-dashboard, single-agent
One of many main advantages of Cisco Safe Entry is a single-dashboard expertise. The answer combines 12 completely different applied sciences and supplies unified administration, configuration, and troubleshooting capabilities. Expertise insights is a core part of Safe Entry, which implies all its knowledge and alerts are supplied in the identical administration portal as the remainder of Safe Entry’ capabilities. This prevents directors from being pressured to juggle quite a few applied sciences and administration portals, streamlining operations and lowering frustration.
As well as, all Safe Entry capabilities, together with Expertise Insights, depend on the Cisco Safe Shopper, a single agent on the end-user’s machine. This simplifies administration and deployment whereas optimizing workflows.
All at no additional value
We acknowledge how vital it’s to have the ability to establish and troubleshoot connectivity issues in an SSE resolution, which is why we’re together with it within the base Safe Entry license at no additional value. As well as, prospects should buy a full license for Cisco ThousandEyes for extra superior capabilities and broader protection throughout their community.
Expertise insights is only one functionality of an unbelievable resolution
Whereas expertise insights is our newest announcement, Safe Entry contains many capabilities, together with a safe internet gateway, cloud entry safety dealer with knowledge loss prevention, firewall-as-a-service, and 0 belief community entry. It’s an all-encompassing resolution for securely connecting distant and department customers to the Web, SaaS functions, and personal apps.
To study extra about Cisco Safe Entry, please learn the e-book What’s Cisco Safe Entry and SSE?
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