The time of yr, when Cisco prospects and companions converge for every week at Cisco Dwell, has come once more! That is additionally a time for Cisco Buyer Expertise (CX) to have fun the successes of our prospects publicly with the Cisco CX Buyer Hero Awards. I’m at all times excited to acknowledge our CX Buyer Hero Award winners, and much more so when our prospects’ achievements change into increasingly more spectacular every year, all whereas constructing a greater future with assist from the Cisco Buyer Expertise (CX) group.
Yesterday, we introduced our Cisco CX Buyer Hero Awards to seven excellent EMEA prospects who demonstrated excellence in a selected class. These prospects have been chosen from a big pool of nominations throughout a number of industries.
Now let’s reveal the winners!
CX Buyer Hero of the Yr: Saudi Telecom
The CX Buyer Hero of the Yr is the highest award, for the shopper who has achieved probably the most spectacular outcomes via collaboration with Cisco CX. Saudi Telecom (stc) is a number one service supplier within the EMEA area, with a world presence in 34 nations serving greater than 20 million prospects. The corporate was among the many first within the area to launch 5G networks and was thought of one of many quickest in deploying 5G networks globally. As a part of their digital transformation technique, stc partnered with Cisco to reinforce their present transformational initiatives and co-develop new industry-leading initiatives. Working collectively, stc and Cisco CX have elevated agility, digitized, improved finish buyer expertise, and bolstered cybersecurity menace capabilities. stc innovation continues to set the bar for a lot of different service suppliers.
Please be a part of us in congratulating stc!
Digital Transformation Trailblazer: HSBC
The Digital Transformation award highlights a buyer that has achieved spectacular outcomes with digital transformation via a partnership with Cisco CX. HSBC is likely one of the world’s largest banking and monetary providers organisations, with places of work in 62 nations and territories. HSBC is innovating at pace and scale – via its Imaginative and prescient 27 know-how technique – to ship digital-first banking for its prospects throughout its world community. Our hero Petek Ergul, Managing Director, International Head of CTO Service Administration at HSBC, has partnered with Cisco on a 2-year agile transformation program which is driving automation throughout the enterprise, leading to decreased prices and contributing to HSBC’s know-how objectives.
Please be a part of us in congratulating HSBC!
Cybersecurity Excellence Award: O2 Czech Republic
This award acknowledges a buyer that has strengthened its safety posture to proactively defend and defend its IT infrastructure, via partnership with Cisco CX. O2 Czech Republic is the most important supplier of telecommunications providers within the Czech market. Presently, it operates nearly eight million cell and glued traces, making it one of many main suppliers of totally convergent providers in Europe. Our hero Petr Havíček, Senior Community Specialist at O2 Czech Republic, and his group partnered with Cisco to strengthen cybersecurity capabilities, configurations, and foundations. Because of this, community reliability has strengthened, bettering the tip buyer expertise. O2 has additionally realized time financial savings and improved operational expertise.
Please be a part of us in congratulating O2 Czech Republic!
Distinctive Innovation Award: adidas
The Innovation Award celebrates a buyer that has achieved superb improvements via collaboration with Cisco CX. The most important sportswear producer in Europe, adidas sells its merchandise in additional than 160 nations via their roughly 2,000 retail shops unfold throughout three important segments, 15,000 mono-branded franchise shops, 150,000 wholesale doorways, and greater than 50 e-commerce websites. This, together with its large associate ecosystem, created a extremely complicated setting. Hero Sandra Huber, VP of ÎT Infrastructure at adidas, collaborated with Cisco CX to enhance visibility into {hardware} and software program lifecycle for greater than 20,000 gadgets via CX Cloud. As well as, the adidas and CX groups labored collectively to implement Catalyst Heart as a part of the adidas community automation technique. Now, with higher visibility into their property, the adidas group might be extra proactive to function their IT community automated and extra environment friendly.
Please be a part of us in congratulating adidas!
Operational Excellence: H&M
This award recognises a buyer that’s innovating via the usage of Cisco Success Tracks/CX Cloud and has achieved tangible enhancements in consequence. H&M Group is a world vogue and design firm with over 4,700 shops in 76 markets and 56 on-line markets. H&M’s world networking group has two major focus areas: effectivity and data-driven determination making. Our hero Anders Baer, International Networking Lead for H&M, and his group, wished to enhance the method for managing and monitoring their community property, with a selected emphasis on their SD-WAN portfolio. H&M joined the CX Cloud Beta program to speed up their utilization and adoption of CX Cloud and achieve early entry to new CX Cloud options. Because of this, they now have a transparent view of their world put in base and might proactively keep on prime of any safety threats that might doubtlessly put their world community (retail, warehouses, and places of work) in danger.
Please be a part of us in congratulating H&M!
Excellent Automation: Du Telecom
This award celebrates a buyer who has joined forces with Cisco CX to dramatically rework IT operations via automation. Du Telecom, one of many two foremost telecom operators within the United Arab Emirates, launched into an automation journey with Cisco 4 years in the past. Hero Fatima AlDaghar, Director of Transport Community Planning at Du, and her group, partnered with Cisco CX to make sure operational effectivity and efficient administration of the supply of greater than 40 automation use instances. By means of Cisco’s automation providers, Du has achieved outstanding outcomes, together with improved operational effectivity, decreased service supply occasions, and decreased dangers related to handbook processes. Community reliability has additionally improved, resulting in fewer community incidents and better buyer satisfaction.
Please be a part of us in congratulating Du Telecom!
Sustainability Excellence: Expo Metropolis Dubai
The Sustainability award acknowledges a buyer reaching their sustainability objectives via working with Cisco CX. Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. COP summits are sometimes constructed on a greenfield due to their distinctive necessities for strong, seamless, and safe networks. Expo wished to reuse the present community infrastructure to point out dedication to a sustainable answer. Our hero Eman Al Awadhi, Vice President of Community and Cyber Safety at Expo Metropolis Dubai, and her group partnered with Cisco CX for the design, implementation and community operations of the complete COP28 community (based mostly on the present Expo Metropolis community) masking WIFI, Core, SDA and cybersecurity, efficiently repurposing and using greater than 90% of the present community infrastructure.
Please be a part of us in congratulating Expo Metropolis Dubai!
Celebrating Our Heroes
The CX Buyer Hero Awards acknowledge the unbelievable work our prospects are reaching of their industries, have fun their excellence, and encourage others with their success. We thank our EMEA 2024 winners for his or her continued assist and partnership with Cisco CX, and we’re trying ahead to seeing what else might be completed collectively.
To discover extra CX buyer hero tales, go to our Buyer Tales Index – a library of tales highlighting how Cisco providers prospects are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- Coles– Efficiently serving to to make sure a secure and proactive community setting at Coles.
- Aerolineas Argentinas– Elevated visibility to proactively handle and safe the community at main Argentinian Airline
- BT– Automating and delivering new buildings quicker and enabling hybrid working at UK service supplier.
In case you are excited about sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d like to showcase you! Keep tuned and observe @CiscoCX on Twitter for extra CX updates!
Don’t have a narrative to inform simply but? We can assist you construct it, proper alongside along with your community!
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