Press Launch
[Barcelona, Spain, February 27, 2024] Throughout MWC24, Huawei, along with world carriers, business organizations, and teachers, held the Digital Operations Transformation Summit 2024 to debate how carriers speed up digital operations transformation. Mr. Bruce Xun, President of Huawei’s International Technical Service Dept, mentioned, “The ’Telecom + AI’, shaped with telecom cognition, digital and AI, will deliver new operations mode and new service development to carriers, creating tangible enterprise worth.”
Bruce Xun, President of Huawei’s International Technical Service Dept.
Telecom + AI: Accelerating Transformation from Telco to Digital Clever Service Supplier
AI has change into a expertise hotspot sweeping the globe. On the subject of unleashing the total potential worth of AI, carriers have distinctive benefits based mostly on ubiquitous connections, over 100 billion information data per day, billions of entries of telecom data, many years of telecom operations expertise. “Digital twin + AI” can create new operations mode, and “Converged information + AI” can drive new service development. The in-depth collaboration of telecom and AI will speed up carriers’ transformation to digital clever service suppliers.
Digital Twin + AI: Creating New Operations Mode Alongside the Buyer and Worker Journey
Alongside the client journey, every operation exercise focuses on buyer experiences, which drives the evolution of the operations mode from network- oriented to customer- and service-oriented. Each buyer can understand the worth introduced by the brand new mode. Huawei has developed the progressive SOC + NOC clever O&M resolution with a provider in Asia Pacific, the place O&M actions have been deliberate, prioritized, and executed in accordance with the precise influence on the client. This has diminished visitors loss by 15% on common.
Alongside the worker journey, the brand new operations mode will empower each
worker by offering every of them Copilot to assist them enhance each effectivity and effectiveness. Mr. Xun shared many Copilot finest practices for various worker roles. For instance, broadband on-site and cross-selling engineers can use Copilot to precisely find faults and resolve 85% of the problems inside half-hour. This improves the success price of cross-selling by 10%. With help of Copilot, brokers within the Contact Heart can achieve an in-depth understanding of buyer necessities and fulfill prospects with one-stop resolution. This improves the FCR (first name decision price) by 30%.
Converged Knowledge + AI: Driving New Service Development from Connectivity in addition to Past Connectivity
Connectivity companies are the core enterprise of carriers. Using AI to evaluation large operation information, carriers can present personalised, exact, and handy companies, maximize community monetization by way of multi-dimensional product design and on-demand advertising and marketing. As well as, new development ecosystems might be constructed by way of new merchandise, platforms, and units. For instance, clever cost and micro-finance resolution can enhance the efficiency of carriers’ cellular finance companies. In 2023, Huawei supported a provider in Ethiopia doubled the Common Income Per Person (ARPU) of Cell Cash and elevated the whole income by seven instances.
Mr. Xun emphasised that “Telecom + AI” will speed up carriers’ digital operations transformation. Telecom cognition is the core which incorporates telecom data, many years of expertise, and finest practices. Digital is the cornerstone which incorporates high-quality information with appropriate platforms and enough digital expertise. AI is the accelerator which accommodates discriminative AI and GenAI. Mixture of the three key components will speed up digital operations transformation and obtain breakthrough to create monumental enterprise worth.
Over the previous yr, Huawei has launched finest practices of digital operations transformation for numerous eventualities by working with world carriers. These practices have supported carriers obtain operations excellence, ship final person experiences, and improve the income from new companies. At the moment Huawei Providers has over 20,000 consultants, together with greater than 200 AI and information scientists. Within the transformation initiatives, we supported world carriers applied information governance from single-domain information to converged information to digital twin, in addition to data governance from paperwork to data to high-quality corpus and vector information base. Huawei continues to make long-term investments in digital operations transformation by which we’ll discover, innovate and construct finest practices in a whole bunch of transformation initiatives.
MWC Barcelona 2024 will likely be held from February 26 to February 29 in Barcelona, Spain. Throughout the occasion, Huawei will showcase its newest merchandise and options at stand 1H50 in Fira Gran By way of Corridor 1. With the 2024 business launch of 5.5G, Huawei is collaborating with operators and companions world wide to pursue thrilling new innovation in networks, cloud, and intelligence. Collectively, we’ll drive 5G enterprise and foster a thriving business ecosystem, creating a brand new period for clever digital transformation. For extra info, please go to: https://provider.huawei.com/en/occasions/mwc2024.
