Black Belt Academy: study, apply, succeed at offering buyer worth!

April 3, 2023

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When Cisco invests in associate enablement, it intends to offer property to maximise profitability and productiveness. The truth is, we have now seen this in apply with companions which have invested in Black Belt enablement within the following method: 30% Black Belt licensed workers notice a ten% 12 months/12 months common enhance in bookings all the way in which to 50% worker certifications yielding a 26% common enhance in reserving versus friends [1]. We need to be certain that the Cisco associate’s practices create (and the professionals that occupy these practices) one of the best experiences, which is able to contribute to glorious buyer interactions. To this finish, Cisco companions use the Black Belt Academy to realize expertise and information to generate buyer alternatives.

The Cisco Black Belt Academy is a simplified enablement framework constructed to assist associate gross sales and engineers study Cisco’s aggressive benefit and the way Cisco options stack up in opposition to the competitors.

Some ask the distinction with different certifications akin to CCIE. CCIE (Cisco Licensed Internetwork Skilled) is considered one of many technical basis certifications. It certifies that the holder has expert-level information of networking throughout varied architectures, whereas Black Belt gives free the on-going gross sales/pre-sales, CX, Operations, and ongoing technical coaching on the newest Cisco Expertise. Collectively, Black Belt and Cisco technical basis certifications, like CCIE, are strategic to offering a optimistic end-to-end buyer expertise.

This 12 months, there have been appreciable updates to the educational maps for a lot of completely different roles (see desk under). As you possibly can see, we cowl subjects from the C-suite to the help and all roles in between. This role-based enablement method can profit anybody immediately contributing to nice buyer interactions.

Cisco’s Black Belt Academy framework has three levels of competency, to study, apply, and succeed by implementing these role-based journeys. Cisco locations a excessive concentrate on Apply (Stage 2) and Succeed (stage 3), since these show the very best stage of licensed proficiency that clients have come to understand. Additionally, it helps a path to greater worth returns from extra companions companies.

Cisco has prioritized Black Belt content material towards our clients’ greatest alternatives to energy hybrid work, safe operations, remodel their infrastructure (aligned to Unified Experiences), and reimagine functions. We do that by offering options in hybrid work, hybrid cloud, SASE, safety, and full-stack observability.

Now we have automated and positioned within the fingers of Black Belt Academy individuals the flexibility to realize all the advantages in a self-paced format that features quiz completion. Now we have additionally listened and created alternate options to deal ID/SO necessities for completion of stage two necessities. Particularly, an ideal pitch video, proof of idea, or high-level design can obtain stage completion.

One other space the place we have now listened and delivered an answer to companions is within the space of reporting. Now, all associate exercise with Black Belt Academy might be seen inside PXP (or typically with help from their PAM). Since all knowledge is linked in PXP, companions may even obtain suggestions on maximizing the Black Belt Academy to help their future development objectives.

By the Black Belt Hub, you can even see motivational packages, akin to Shogun, examination vouchers, or creatively take into consideration combining Black Belt Academy with different actions. Uncover how one associate mixed Black Belt and giving again to their group to create ardour and motivation.

Normal info might be discovered on our public cisco.com website for the Black Belt Academy. Present Cisco companions can discover deeper particulars by going to SalesConnect and logging in to the Black Belt Hub.

We’re excited by the milestones we’re working towards to empower companions by totally automating and integrating our shared worth chains that can result in greater buyer satisfaction and loyalty, keep tuned!

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