In 2020, Cisco acquired the cloud intelligence firm ThousandEyes, Inc., which allows companies to have a complete view of their IT ecosystems. With this acquisition, Cisco clients are capable of see each their inside and exterior providers.
I not too long ago had the pleasure of getting a digital hearth chat with two educated ThousandEyes specialists: James Lake, Vice President of the Americas, and Invoice Donoghue, Chief of Techniques Engineering. They kindly provided to reply some questions I often hear from clients about ThousandEyes.
Q: ThousandEyes has been a profitable acquisition for Cisco. To what do you attribute that success?
James: Nice query, Cliff, and we may in all probability spend a few hours on that. At a excessive stage, although, there are a few elements. Firstly, it’s the energy and relevance of the know-how. As we see clients spend money on issues like hybrid work, cloud/SaaS, and SDWAN, and even bettering their very own clients’ digital expertise, they turn into increasingly depending on networks and environments they don’t personal or management. And that’s ThousandEyes’ candy spot — delivering larger visibility into environments clients don’t personal or management.
Invoice: I fully agree, James. We are able to monitor experiences — purposes, providers, customers — and perceive how these experiences are being delivered over no matter community they’re flowing throughout, whether or not that’s the client’s community, a cloud or SaaS supplier, and even the web. To prime it off, we correlate that have instantly with the community supply, permitting clients not solely to see if it’s an software or community downside, however when there’s a community downside, determine precisely the place it’s coming from, no matter whose community it’s. So actually, we’re so market related as a result of the use instances the place we’re actually sturdy — hybrid work, cloud/SaaS, community modernization, and buyer DX — are issues that the majority clients are coping with right this moment.
James: Different causes embody the pure synergy we’ve got with different Cisco applied sciences, the simplicity and time to worth of the answer, and we actually can’t neglect to say tradition. All of us method what we do with a relentless deal with buyer success. An awesome product that’s straightforward to deploy and use makes that simpler to do, however our complete crew is targeted on serving to Cisco make our clients profitable and ship distinctive worth.
Q: You talked about Cisco synergy. I’ve seen ThousandEyes in a wide range of use instances throughout Cisco. As we drive ahead on this digitally related world, how do you see ThousandEyes interlocking with options throughout the Cisco portfolio to supply true enterprise outcomes to clients?
James: Properly, this is among the causes many people had been so enthusiastic about being acquired by Cisco. It’s not simply that we combine with different Cisco options; we’re developing with distinctive and progressive methods of delivering extra worth. We began by prioritizing making it simpler for our clients to deploy ThousandEyes and achieve larger visibility leveraging their present infrastructure. We did this by embedding our agent know-how with Cisco routing, switching, and SDWAN platforms, making it quite simple, straightforward, and cost-effective to realize visibility with ThousandEyes. We’ve additionally finished some nice issues by offering visibility into collaboration providers like WebEx, and there’s wonderful synergy and integration with AppDynamics that drive our Full Stack Observability providing. The thrilling half is that that is only the start!
Q: That’s nice! I’ve heard it said that you simply empower clients to thrive in an internet-centric world. Are you able to inform us the way you view your pulse on the well being of the web? I, for one, at all times obtain info from you on when and why my e mail doesn’t work.
James: You’ve heard me say, “We’re the authority on the web.” Principally, we are able to use our monumental information set — billions of metrics per day — to shortly floor points or issues with ISPs or SaaS purposes that aren’t remoted to only one buyer. This permits clients, and us, to right away know when there are issues on the web that may intrude with purposes or providers we depend on. What else, Invoice?
Invoice: Properly, I believe it’s essential to grasp what you’d do with this info. In order James mentioned, not solely will we let you know if there’s a downside with a SaaS software, but in addition what areas of the world are being impacted. Equally, for ISPs, if there’s a community subject on the web, we’ll present what goal networks and providers are affected, in addition to what areas are impacted. Some people could say, “Properly, so what? I can’t do something to repair these issues.” This is likely to be true, however they shortly notice that the period of time and sources saved by figuring out this proper up entrance is large. They now not spend hours attempting to troubleshoot an issue, solely to search out out they’ll’t repair it as a result of the problem is with another person. Consequently, they will also be rather more proactive with their clients and staff when service disruptions which may be exterior their management happen. We often detect issues hours earlier than distributors put up them to their standing pages — even earlier than customers begin complaining. {Our capability} right here is predicated on precise information, not simply complaints.
Q: As I’m listening to you guys, it appears that evidently ThousandEyes’ attain is expansive when it comes to who will profit from it. You discuss community path visibly that an engineer would possibly care about, in addition to increased stage outage info from a possible strategic companion that an government would possibly need to know. So who do you see as ThousandEyes’ goal shopper?
James: After all, it’s everybody! I even use it at house when my web isn’t working.
Invoice: You wouldn’t be the primary particular person, James. I believe you’re proper, although, Cliff. Not solely is ThousandEyes one thing that has large worth for engineering or specialist groups, but in addition for IT operations. Once more, it’s nice at figuring out the fault area, so it’s very useful for operations in that sense. Understanding the place the issue is gives the flexibility to keep away from the blame recreation and “battle room” calls with dozens of individuals. Even at increased ranges of a corporation, the info we acquire can present priceless perception into an organization’s SLAs with its clients, companions, and distributors to allow them to be held accountable. It’s additionally essential to level out that ThousandEyes isn’t simply helpful to community groups, app groups, and operations. We see safety groups, incident administration, collaboration providers, end-user computing, website reliability, vendor administration, and even advertising and marketing groups discovering worth within the information and perception it will probably present.
Q: This has been nice, guys. I actually respect it. What’s subsequent for you and the ThousandEyes crew?
James: Thanks, Cliff. We love and respect the partnership! I consider the long run may be very brilliant for us. We’re rising, and we’re investing. Our product crew is doing wonderful issues, not solely innovating with totally different Cisco applied sciences, but in addition bettering the general high quality of the info we acquire. We’re performing some wonderful work in growing intelligence to assist clients make predictive networking selections primarily based on the info we’re gathering. It’s actually thrilling. General, I consider we are able to present up in new methods for our clients. We may help them perceive the distinctive challenges offered in how IT is evolving and finally assist them be extra environment friendly and efficient in servicing their clients and staff.
When you’d wish to study extra about ThousandEyes, please discover the platform and contemplate a free trial.
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