Since Friday, Home windows customers have reported issues with the working system freezing shortly after booting, a difficulty linked to a defective replace for Avira’s safety software program.
A substantial variety of Home windows 11 and Home windows 10 clients have skilled these system freezes, with most linking the problems to Avira.
In keeping with many of these stories on Reddit and Avira’s personal buyer boards, affected computer systems often begin usually, however some fail to load the Home windows desktop, as first reported by Günter Born.
Nonetheless, roughly 20 seconds after Avira launches, the whole working system turns into unresponsive, with the bodily restart button on the case as the only means to revive the PC.
“In the present day, my PC all of a sudden began to freeze on startup. I attempted disabling all background apps till solely Avira was left,” one affected person mentioned.
“So my pc (Win 10) was functioning simply fantastic 2 days in the past, I often depart it working. (I’ve made no modifications to something) I went to make use of it tonight and Begin utterly freezes up and won’t load something,” one other one mentioned.
Affected customers have found that the only treatment is to uninstall Avira’s software program whereas booting into secure mode. Regardless of resolving the freezing downside for some, sure impacted customers have encountered difficulties eradicating Avira utterly.
“I managed to repair the difficulty by some means… The final motion was to uninstall Avira, i may do it throughout the 20 seconds earlier than the difficulty often occurs (simply after login),” one person added.
“I am not 100% positive that’s the uninstall that resolved the difficulty, I attempted many issues earlier than (chkdsk sfc, …) It was clearly one thing that forestall new processes to be executed, I consider an antivirus can do this … possibly a nasty replace from Avira ?”
After uninstalling Avira, Home windows ought to robotically re-enable Microsoft’s free Defender Antivirus software program.
When approached for remark, Avira informed BleepingComputer that they’re conscious of the difficulty and are presently investigating it, looking for a repair.
“A latest replace from Avira is leading to Home windows 10 and Home windows 11 processes not beginning. The difficulty is attributable to the Avira inner Firewall underneath a uncommon situation,” Avira informed BleepingComputer.
“The difficulty was first reported on Friday, December 9, and needs to be mounted robotically by an replace that was deployed on Monday, Dec 11. Within the unlikely case that the pc didn’t obtain the replace, customers can attain out to the Avira assist crew who’s pleased to assist.”
