For the Buyer Expertise staff, a spotlight of Cisco Dwell is at all times celebrating our clients’ improvements. Right now, we’re thrilled to announce our eight most up-to-date Cisco CX Buyer Hero Award winners.
These clients have demonstrated excellence of their respective classes. They have been chosen from nominations obtained from throughout industries and the Americas area and we’re honored to showcase them today- congratulations to all our winners!
World Class Cybersecurity: Protection Intelligence Company
The World Class Cybersecurity award is offered to a buyer who has partnered with Cisco Companies to efficiently strengthen safety and proactively function, defend, and defend its IT infrastructure. The winner is Protection Intelligence Company, a Division of Protection fight assist company. Dr. Jay Phipps and his staff collaborated with Cisco Companies to reinforce safety measures and operational efficiencies which contributed to a strengthened cybersecurity posture, making certain their skill to keep up safe and dependable community operations within the face of evolving cyber threats. In addition they achieved the excellence of being the primary authorities company to go the brand new compliance and enhanced safety framework, showcasing the effectiveness of the collaborative efforts and modernization initiatives.
Please be part of us in congratulating the Protection Intelligence Company!
Distinctive Innovation: Michigan Drugs
The Distinctive Innovation award acknowledges a buyer that has achieved superb improvements via collaboration with Cisco CX.  The winner is Michigan Drugs, a number one medical facility that has been on a quest to remodel the way forward for well being care via modern medical schooling, groundbreaking discoveries, and extraordinary care since 1848. Ben Crissman and his staff labored with Cisco CX to revolutionize the connectivity panorama in a number of services with Open Roaming know-how. Now, gadgets really join “seamlessly” with out person intervention. Because of the implementation, 400,000 gadgets at the moment are related, enabling mobile service for all customers, enormously bettering the affected person and worker expertise, and enhancing operational effectivity. Clinicians and workers members not have to fret about organising connections in the course of vital duties or procedures. Care stays uninterrupted and clinicians can deal with what issues most. The change has additionally enhanced ROI of current infrastructure, improved scalability with Wifi 6E, and strengthened safety measures.
Please be part of us in congratulating Michigan Drugs!
Excellent Automation: Dish Wi-fi
The Excellent Automation Award is offered to a buyer who partnered with Cisco CX and dramatically remodeled operations through the use of automation. The winner is Dish Wi-fi. Mike (Mac) McNamara, VP Head of Community Engineering, and his staff partnered with Cisco CX to implement automation options comparable to Clever Check Automation Framework (CXTAF), ensuing within the fast deployment of a greenfield, cloud-native, 5G community, connecting 70% of america inhabitants. Utilizing CX automation options and CXTAF, Dish can now generate check circumstances in simply minutes as a substitute of what beforehand took days to perform. The Dish Community Operations staff can now carry out well being checks and troubleshooting throughout tens of hundreds of gadgets in simply minutes, utilizing automation to scale back truck rolls and fixed use of subject technicians. Now, upkeep home windows have been considerably diminished, typically by as much as 50 p.c. Moreover, CXTAF intelligently identifies patterns of failure, serving to to shortly pinpoint the basis trigger.
Please be part of us in congratulating Mac and the Dish Wi-fi staff!
Digital Transformation Luminary: Gilead
The Digital Transformation Luminary award highlights a buyer that has efficiently completed a formidable digital transformation via a partnership with Cisco CX. The winner of this award is Gilead, a world biopharmaceutical chief. The corporate goals to be the biotech employer of alternative as they work towards their imaginative and prescient of a more healthy world for all individuals. Transformation for Gilead targeted on transferring to a Community-as-a-Service (NaaS) mannequin to offer a world-class finish person expertise via a wireless-first technique. By collaboration with Cisco CX, Jim Prass, Senior Director Worldwide Infrastructure & Operations, and his staff at Gilead are in a position to decide to a Service Degree Settlement of 99.99% uptime at vital websites. The safer, extra sustainable community surroundings has streamlined IT operations and optimized efficiencies. As well as, they’ve enabled safe hybrid work for 18,000 workers throughout 130 places in 34 nations. Because of the transformation initiative, they’re additionally projecting energy consumption financial savings of roughly 20% in assist of Gilead’s sustainability objectives.
Please be part of us in congratulating Gilead!
Operational Excellence: BlackRock
This award acknowledges a buyer that’s realizing tangible and compelling outcomes via Success Tracks and CX Cloud. BlackRock is likely one of the world’s main suppliers of funding, advisory, and threat administration options. This fast-growing firm strives to encourage innovation and problem the norm. A safe and steady community and dependable community operations are vital for BlackRock’s success. Visibility into the community helps present that stability and keep away from downtime. When BlackRock was opening a brand new headquarters in New York, Harpreet Chadha, International Community Operations Supervisor at BlackRock, and his staff collaborated with Cisco CX to develop a complete adoption plan to onboard CX Cloud and join telemetry for rapid insights and threat visibility. Now, 85% of their community gadgets are seen in CX Cloud, enhancing visibility and optimizing operations with out incurring further prices. In addition they aligned with Cisco product administration to offer essential suggestions requests and secured their early entry to new options, enabling them to constantly enhance community visibility and speed up ROI.
Please be part of us in congratulating BlackRock!
AI Trailblazer: Mass Normal Brigham
The AI Trailblazer award goes to a buyer that has demonstrated success in getting ready its infrastructure to be an trade chief in AI, in collaboration with Cisco CX. Mass Normal Brigham is a world-renowned built-in healthcare system, constructed on the legacy of two main tutorial medical facilities. The group has launched into an initiative utilizing Cisco CX with objectives to modernize their community, develop sustainable digital operations that meet the present and future wants of sufferers, and assist optimize effectivity and efficacy for researchers who devour and use giant quantities of medical and different knowledge. The specified outcomes of this initiative will likely be to drive operational efficiencies, optimize system connectivity, and reimagine the digital person expertise. By the usage of AI-powered instruments like ambient documentation, Mass Normal Brigham is enabling docs to reinforce the affected person expertise end-to-end and can also be supporting researchers who conduct deep analysis with AI to raised diagnose and deal with ailments. Mass Normal Brigham’s management within the AI area will proceed to assist the supply of a superior affected person, care staff, worker, and researcher expertise general.
Please be part of us in congratulating Mass Normal Brigham!
Sustainability Chief Award: T-Cell
This award acknowledges a buyer that’s attaining their sustainability objectives via collaboration with Cisco CX. T-Cell is the primary & largest nationwide 5G community. They’ve the aim of net-zero emissions by 2040 by boosting operational effectivity via discount in upkeep, energy, and area prices whereas assembly the rising want for 5G and residential web to reinforce buyer expertise. Lori Ames, Vice President of Cloud, IP and Transport Improvement, and her staff partnered with Cisco CX to speed up the deployment and refresh of the community. The CX engagement accelerated the deployment for T-Cell, serving to accomplish the refresh in half the unique predicted time. This migration time financial savings accelerated the achievement of their Internet-Zero emissions aim, via a major discount in energy consumption and area, leading to important price financial savings. For his or her clients, this improved 5G expertise with no service disruptions offers the extra advantage of an enhanced buyer expertise bettering buyer acquisition and loyalty.
Please be part of us in congratulating T-Cell!
Americas CX Buyer Hero of the 12 months: Lowe’s
The CX Buyer Hero of the 12 months award is our pinnacle award, for the client with the strongest general outcomes via collaborating with Cisco CX.
Lowe’s is likely one of the largest dwelling enchancment retailers on the planet. Shad Aul, Senior Supervisor of Community Engineering, and his staff at Lowe’s attempt to place the client on the forefront of all the things they do by supporting the foundational Infrastructure to deal with the wants of the enterprise and meet clients’ expectations. Towards that finish, Lowe’s has leveraged Cisco CX and collaboration companies to modernize its know-how to enhance buyer satisfaction with a seamless omnichannel expertise, enhance on-line gross sales, and to draw high tech expertise. The revamp focuses on the contact heart, lowering pricey downtime and reducing upkeep prices. Lowe’s seamlessly moved 25 enterprise items and eight,781 brokers from a legacy on-prem resolution to 1 consolidated SaaS platform, Cisco Webex Contact Middle Enterprise, with none interruption. This transfer is saving Lowe’s hundreds of thousands in legacy license charges and reducing IT assist prices. The brand new system has dealt with 1 million calls in Q1 2024, bettering scalability, reliability, and integration with current Cisco infrastructure, setting the stage for expanded buyer engagement, and future enhancements utilizing AI. Now, post-migration, Cisco Lifecycle Companies is accelerating time-to-value focusing on AI use circumstances and their corresponding outcomes, whereas delivering companies centered round these outcomes.
Please be part of us in congratulating Lowe’s!
Discover our Cisco CX Superheroes Right now
To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies clients are reworking and innovating to drive affect of their organizations and the world over.
See a few of our most up-to-date tales right here:
- ANZ Financial institution- Enhancing worker and buyer expertise with community availability at certainly one of Australia’s largest banks
- Deutsche Financial institution– Enhancing the client expertise via automation at Germany’s main monetary companies supplier
- Telecom Egypt– Efficiently serving to to make sure a steady, proactive, and sustainable community surroundings
If you’re inquisitive about sharing your personal buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
Don’t have a narrative to inform simply but? We can assist you construct it, proper alongside along with your community!
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