WALTHAM, MA — Might 14, 2024 — Netcracker Expertise introduced as we speak that it has prolonged and broadened the scope of its partnership with Virgin Media O2 in an ongoing expansive digital transformation program that can profit the operator and its clients throughout the UK.
This section of Virgin Media O2’s digital transformation consists of deployment of the flagship Netcracker Digital Platform – together with end-to-end Digital BSS in addition to Digital OSS capabilities resembling Lively Useful resource Stock – which shall be used to assist the operator’s quad-play convergent companies throughout its client traces of enterprise: cell, fastened line, broadband and cable. Virgin Media O2 may also implement quite a few skilled companies from Netcracker, together with Managed Companies and Utility Growth.
The operator expects to attain quite a few enterprise advantages from this contemporary, versatile and agile IT atmosphere, together with OpEx discount, improved time to marketplace for new companies, consolidation onto a single product catalog, larger effectivity within the order-to-cash course of and elimination of a number of techniques for customer support brokers. As well as, Virgin Media O2 will be capable to leverage a unified 360-degree buyer view throughout all channels, which can enhance personalised interactions and supply a extra strong selection of companies together with a superior expertise.
“Our multi-year digital transformation program is laying the muse for our future success in supporting superior companies, larger ranges of buyer expertise and extra environment friendly operations,” mentioned Adrian Di Meo, CIO at Virgin Media O2. “Netcracker has been a part of this journey from the start, and we’re excited to proceed down this path collectively.”
“Netcracker is extraordinarily proud to work carefully with Virgin Media O2 on one of the crucial important digital transformations on this planet,” mentioned Sylvain Seignour, President at Netcracker. “We’re delighted to have performed a task in its optimistic enterprise outcomes thus far and are trying ahead to persevering with on the subsequent section of this main IT program, which can create the framework for additional achievements.”
About Netcracker Expertise
Speedy digitization is disrupting the established order of as we speak’s communications markets. Consistently evolving buyer wants and behaviors require service suppliers to adapt shortly and diversify their companies to ship the outcomes that their clients anticipate. Constructing digital ecosystems, anticipating buyer necessities and delivering a digital-first expertise are important for service suppliers to speed up innovation, broaden into new markets and develop into the disruptors within the 5G period.
Netcracker Expertise, a wholly-owned subsidiary of NEC Company, has the experience, tradition and sources to assist service suppliers around the globe remodel their companies to thrive in a digital financial system. Our revolutionary options – together with our flagship cloud-native Netcracker Digital Platform – value-driven companies and unbroken supply monitor report of three a long time assist service suppliers to attain their digital transformation objectives, drive the telco to techco evolution inside their organizations and notice enterprise progress and profitability. For extra data, go to www.netcracker.com.
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Anita Karvé
Netcracker Expertise
MediaGroup@Netcracker.com
