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At AWS re:Invent 2023, we previewed Amazon Q Enterprise, a generative synthetic intelligence (generative AI)–powered assistant that may reply questions, present summaries, generate content material, and securely full duties primarily based on knowledge and data in your enterprise programs.
With Amazon Q Enterprise, you possibly can deploy a safe, non-public, generative AI assistant that empowers your group’s customers to be extra inventive, data-driven, environment friendly, ready, and productive. Throughout the preview, we heard plenty of buyer suggestions and used that suggestions to prioritize our enhancements to the service.
Right this moment, we’re asserting the final availability of Amazon Q Enterprise with many new options, together with customized plugins, and a preview of Amazon Q Apps, generative AI–powered personalized and sharable purposes utilizing pure language in a single step in your group.
On this weblog publish, I’ll briefly introduce the important thing options of Amazon Q Enterprise with the brand new options now accessible and check out the options of Amazon Q Apps. Let’s get began!
Introducing Amazon Q Enterprise
Amazon Q Enterprise connects seamlessly to over 40 common enterprise knowledge sources and shops doc and permission data, together with Amazon Easy Storage Service (Amazon S3), Microsoft 365, and Salesforce. It ensures that you just entry content material securely with present credentials utilizing single sign-on, based on your permissions, and in addition contains enterprise-level entry controls.
Amazon Q Enterprise makes it straightforward for customers to get solutions to questions like firm insurance policies, merchandise, enterprise outcomes, or code, utilizing its web-based chat assistant. You may level Amazon Q Enterprise at your enterprise knowledge repositories, and it’ll search throughout all knowledge, summarize logically, analyze traits, and have interaction in dialog with customers.
With Amazon Q Enterprise, you possibly can construct safe and personal generative AI assistants with enterprise-grade entry controls at scale. It’s also possible to use administrative guardrails, doc enrichment, and relevance tuning to customise and management responses which are constant together with your firm’s pointers.
Listed below are the important thing options of Amazon Q Enterprise with new options now accessible:
Finish-user net expertise
With the built-in net expertise, you possibly can ask a query, obtain a response, after which ask follow-up questions and add new data with in-text supply citations whereas preserving the context from the earlier reply. You may solely get a response from knowledge sources that you’ve got entry to.
With basic availability, we’re introducing a brand new content material creation mode within the net expertise. On this mode, Amazon Q Enterprise doesn’t use or entry the enterprise content material however as an alternative makes use of generative AI fashions constructed into Amazon Q Enterprise for inventive use instances similar to summarization of responses and crafting customized emails. To make use of the content material creation mode, you possibly can flip off Reply from authorized sources within the dialog settings.
To study extra, go to Utilizing an Amazon Q Enterprise net expertise and Customizing an Amazon Q Enterprise net expertise within the AWS documentation.
Pre-built knowledge connectors and plugins
You may join, index, and sync your enterprise knowledge utilizing over 40 pre-built knowledge connectors or an Amazon Kendra retriever, in addition to net crawling or importing your paperwork straight.
Amazon Q Enterprise ingests content material utilizing a built-in semantic doc retriever. It additionally retrieves and respects permission data similar to entry management lists (ACLs) to permit it to handle entry to the info after retrieval. When the info is ingested, your knowledge is secured with the Service-managed key of AWS Key Administration Service (AWS KMS).
You may configure plugins to carry out actions in enterprise programs, together with Jira, Salesforce, ServiceNow, and Zendesk. Customers can create a Jira problem or a Salesforce case whereas chatting within the chat assistant. It’s also possible to deploy a Microsoft Groups gateway or a Slack gateway to make use of an Amazon Q Enterprise assistant in your groups or channels.
With basic availability, you possibly can construct customized plugins to hook up with any third-party utility by means of APIs in order that customers can use pure language prompts to carry out actions similar to submitting time-off requests or sending assembly invitations straight by means of Amazon Q Enterprise assistant. Customers may search real-time knowledge, similar to time-off balances, scheduled conferences, and extra.
While you select Customized plugin, you possibly can outline an OpenAPI schema to attach your third-party utility. You may add the OpenAPI schema to Amazon S3 or copy it to the Amazon Q Enterprise console in-line schema editor appropriate with the Swagger OpenAPI specification.
To study extra, go to Information supply connectors and Configure plugins within the AWS documentation.
Admin management and guardrails
You may configure world controls to present customers the choice to both generate massive language mannequin (LLM)-only responses or generate responses from linked knowledge sources. You may specify whether or not all chat responses will probably be generated utilizing solely enterprise knowledge or whether or not your utility may use its underlying LLM to generate responses when it will possibly’t discover solutions in your enterprise knowledge. It’s also possible to block particular phrases.
With topic-level controls, you possibly can specify restricted subjects and configure conduct guidelines in response to the subjects, similar to answering utilizing enterprise knowledge or blocking fully.
To study extra, go to Admin management and guardrails within the AWS documentation.
You may alter doc metadata or attributes and content material throughout the doc ingestion course of by configuring primary logic to specify a metadata discipline identify, choose a situation, and enter or choose a worth and goal actions, similar to replace or delete. It’s also possible to use AWS Lambda capabilities to govern doc fields and content material, similar to utilizing optical character recognition (OCR) to extract textual content from photos.
To study extra, go to Doc attributes and kinds in Amazon Q Enterprise and Doc enrichment in Amazon Q Enterprise within the AWS documentation.
Enhanced enterprise-grade safety and administration
Beginning April 30, you’ll need to make use of AWS IAM Id Heart for person identification administration of all new purposes quite than utilizing the legacy identification administration. You may securely join your workforce to Amazon Q Enterprise purposes both within the net expertise or your personal interface.
It’s also possible to centrally handle workforce entry utilizing IAM Id Heart alongside your present IAM roles and insurance policies. Because the variety of your accounts scales, IAM Id Heart provides you the choice to make use of it as a single place to handle person entry to all of your purposes. To study extra, go to Establishing Amazon Q Enterprise with IAM Id Heart within the AWS documentation.
At basic availability, Amazon Q Enterprise is now built-in with varied AWS companies to securely join and retailer the info and simply deploy and monitor entry logs.
You should use AWS PrivateLink to entry Amazon Q Enterprise securely in your Amazon Digital Personal Cloud (Amazon VPC) atmosphere utilizing a VPC endpoint. You should use the Amazon Q Enterprise template for AWS CloudFormation to simply automate the creation and provisioning of infrastructure assets. It’s also possible to use AWS CloudTrail to report actions taken by a person, position, or AWS service in Amazon Q Enterprise.
Additionally, we assist Federal Info Processing Requirements (FIPS) endpoints, primarily based on the US and Canadian authorities requirements and safety necessities for cryptographic modules that defend delicate data.
To study extra, go to Safety in Amazon Q Enterprise and Monitoring Amazon Q Enterprise within the AWS documentation.
Construct and share apps with new Amazon Q Apps (preview)
Right this moment we’re asserting the preview of Amazon Q Apps, a brand new functionality inside Amazon Q Enterprise in your group’s customers to simply and shortly create generative AI-powered apps primarily based on firm knowledge, with out requiring any prior coding expertise.
With Amazon Q Apps, customers merely describe the app they need, in pure language, or they’ll take an present dialog the place Amazon Q Enterprise helped them resolve an issue. With a couple of clicks, Amazon Q Enterprise will immediately generate an app that accomplishes their desired process that may be simply shared throughout their group.
In case you are conversant in PartyRock, you possibly can simply use this code-free builder with the additional advantage of connecting it to your enterprise knowledge already with Amazon Q Enterprise.
To create a brand new Amazon Q App, select Apps in your net expertise and enter a easy textual content expression for a process within the enter field. You may check out samples, similar to a content material creator, interview query generator, assembly be aware summarizer, and grammar checker.
I’ll make a doc assistant to assessment and proper a doc utilizing the next immediate:
You’re a skilled editor tasked with reviewing and correcting a doc for grammatical errors, spelling errors, and inconsistencies in model and tone. Given a file, your aim is to advocate adjustments to make sure that the doc adheres to the best requirements of writing whereas preserving the writer’s authentic intent and which means. It’s best to present a numbered record for all instructed revisions and the supporting cause.
While you select the Generate button, a doc modifying assistant app will probably be routinely generated with two playing cards—one to add a doc file as an enter and one other textual content output card that provides edit solutions.
While you select the Add card button, you possibly can add extra playing cards, similar to a person enter, textual content output, file add, or pre-configured plugin by your administrator. If you wish to create a Jira ticket to request publishing a publish within the company weblog channel as an writer, you possibly can add a Jira Plugin with the results of edited solutions from the uploaded file.
As soon as you might be able to share the app, select the Publish button. You may securely share this app to your group’s catalog for others to make use of, enhancing productiveness. Your colleagues can select shared apps, modify them, and publish their very own variations to the organizational catalog as an alternative of ranging from scratch.
Select Library to see the entire printed Amazon Q Apps. You may search the catalog by labels and open your favourite apps.
Amazon Q Apps inherit sturdy safety and governance controls from Amazon Q Enterprise, together with person authentication and entry controls, which empower organizations to securely share apps throughout capabilities that warrant ruled collaboration and innovation.
Within the administrator console, you possibly can see your Amazon Q Apps and management or take away them from the library.
To study extra, go to Amazon Q Apps within the AWS documentation.
Now accessible
Amazon Q Enterprise is usually accessible in the present day within the US East (N. Virginia) and US West (Oregon) Areas. We’re launching two pricing subscription choices.
The Amazon Q Enterprise Lite ($3/person/month) subscription offers customers entry to the essential performance of Amazon Q Enterprise.
The Amazon Enterprise Professional ($20/person/month) subscription will get customers entry to all options of Amazon Q Enterprise, in addition to Amazon Q Apps (preview) and Amazon Q in QuickSight (Reader Professional), which boosts enterprise analyst and enterprise person productiveness utilizing generative enterprise intelligence capabilities.
You should use the free trial (50 customers for 60 days) to experiment with Amazon Q Enterprise. For extra details about pricing choices, go to Amazon Q Enterprise Plan web page.
To study extra about Amazon Q Enterprise, you possibly can research Amazon Q Enterprise Getting Began, a free, self-paced digital course on AWS Talent Builder and Amazon Q Developer Heart to get extra pattern codes.
Give it a attempt within the Amazon Q Enterprise console in the present day! For extra data, go to the Amazon Q Enterprise product web page and the Consumer Information within the AWS documentation. Present suggestions to AWS re:Publish for Amazon Q or by means of your normal AWS assist contacts.
— Channy
