Tele2 Latvia has introduced its plan to speculate EUR 900,000 within the improvement of its digital atmosphere, aiming to create the most recent era cell utility to function the primary digital level of contact with the corporate for patrons. The brand new utility will meet digital accessibility requirements, which require easy content material and usefulness, together with for individuals with particular wants, Tele2 Latvia mentioned on Monday.
Additionally Learn: Tele2 Latvia Invests 100,000 Euros to Improve Buyer Service System
Buyer-Centric Cell Software
The telco highlighted that the variety of person visits to its digital atmosphere, together with the homepage, self-service portal, and cell app, has reached 1 million periods. Consequently, it’s important to proceed growing the digital atmosphere to supply clients with quick access to mandatory info and allow them to handle their providers.
“Already, greater than 70 p.c of shoppers who use digital channels entry the knowledge they want instantly by means of their cell phones. Because of this, we can even pay particular consideration to the event of the cell app this yr. It’ll supply clients the comfort of managing their providers, in addition to contacting the corporate and buying a variety of gadgets with interest-free fee,” Tele2 Latvia mentioned.
“On the identical time, we’re additionally growing synthetic intelligence options that may permit clients to navigate the digital atmosphere much more successfully, enabling them to obtain the knowledge they want quicker and extra precisely,” the corporate added.
Additionally Learn: Tele2 Latvia to Make investments EUR 21 Million Into CAPEX This 12 months
Concerning the cell community, Tele2 has allotted round EUR 20 million for the event of its cell community this yr, notably for community modernization and the deployment of 5G expertise.
Based on Tele2 Latvia’s community modernization replace yesterday, the telco is presently upgrading one 4G base station and putting in one new 5G base station day-after-day this yr.
