Polish IT firm Comarch and the Dutch telco operator KPN are extending their partnership with a five-year settlement centered on software program as a service (SaaS) and innovation. The expanded cooperation will enable Comarch to assist KPN enhance inside and exterior knowledge high quality and streamline income operations, Comarch stated on Monday.
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Partnership Growth
Comarch’s service will assist KPN scale back the variety of buyer complaints, expedite bill funds, and reduce “income in danger” from contested payments and undercharging.
Comarch and KPN first started collaborating in 2008, with Comarch supporting KPN’s subsidiary, Sympac. This was adopted by KPN deciding on Comarch in 2019 to offer a billing resolution for KPN’s Enterprise Market.
Comarch supplies KPN with BSS merchandise for billing, buyer administration, and telco expense administration, consolidating providers right into a unified platform for effectivity and expense management.
Operational Enhancements
Edwin Beverdam, Area Director of Service and Billing at KPN, stated, “Comarch has performed a key position in supporting us in reaching our strategic progress objectives and decreasing operational bills. Software program is a key element of our operations. Their continued dedication to high quality, safety, and reliability interprets into our potential to fulfill our clients. We worth our partnership with Comarch and stay up for the subsequent 5 years of progress, enchancment, and innovation.”
Wojciech Pawlus, Vice-President and Member of the Administration Board of Comarch in Poland added, “Benelux is without doubt one of the most important markets for the whole Comarch Group, and with KPN on board, we plan to proceed the dynamic progress of our actions on this area.”
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Expense Administration Utility
Moreover, Comarch’s experience in knowledge evaluation permits KPN to make knowledgeable real-time choices, contributing to smoother operations and improved buyer satisfaction. The collaboration additionally extends to creating an expense administration utility that places customers in full management of spending and providers.
Lastly, the 2 corporations may even work on integrating and speaking between numerous enterprise purposes to advertise interoperability and effectivity. KPN will proceed to make use of Comarch software program as a service options with end-to-end assist, the corporate stated.
