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[Shenzhen, China, April 18, 2024] Huawei not too long ago hosted a roundtable dialogue titled “Intelligence Accelerates ICT Operations Transformation” on the Huawei International Analyst Summit 2024. The occasion introduced collectively analysts and clients from famend organizations akin to IDC, GlobalData, Analysys Mason, and ITSS to discover the methods through which clever applied sciences can revolutionize operation mannequin and expedite digital transformation via upgrades of Operations techniques.
Strengthening International Community Reliability and Advancing New Era Clever Operations
Lu Yu, President of Huawei Assurance and Operation Companies Area, mentioned that as a prime world supplier of ICT infrastructure, Huawei is dedicated to making sure the secure operation of shoppers’ networks worldwide via skilled providers. Huawei invests billions of RMB yearly to facilitate and expedite the clever Operations transformation of world clients.
Huawei supplies environment friendly buyer help via its world community of technical help facilities and spare elements facilities, providing 24/7 technical help utilizing processes like Concern to Decision (ITR) and platforms like NetCareCloud. By integrating AI and data graph applied sciences into community operation and upkeep situations, Huawei regularly improves its skill to foretell, stop, and resolve points, serving to our clients to make sure the graceful operation of over 2,000 world key occasions, together with the Olympic Video games, World Cup, Asian Video games, and Hajji.
Huawei is working carefully with TM Discussion board and world clients to advance the brand new era clever Operations transformation. By way of steady funding in cutting-edge applied sciences akin to generative synthetic intelligence (GenAI) and community digital twin (DTN), Huawei is integrating these improvements into particular O&M situations, upgrading its architectures and clever operation platforms like AUTIN and IMOC, and redefining the service-centric Operations indicator system. These efforts are serving to clients rework their Operation fashions, enhance effectivity, and maximize advantages.
Accelerating Operations Transformation with New Enterprise Values, Companies, and Applied sciences
In response to Ye Rongchun, Director of Huawei’s Clever Operation Area, the rising complexity of communications service supplier (CSP) providers poses challenges for operations. Nonetheless, the emergence of recent applied sciences like GenAI presents alternatives for transformation. As extra CSPs undertake service-centric operations, Huawei has recognized the next key options for brand new era clever operations:
New enterprise values: As new providers emerge, new enterprise values and indicator techniques are essential to measure operations outcomes. Huawei has developed the E.O.T mannequin for digital transformation based mostly on the TM Discussion board commonplace and framework. This mannequin proposes multidimensional enterprise worth indicators, starting from effectivity enchancment to income improve and buyer satisfaction enchancment, to successfully measure enterprise outcomes.
New providers: Huawei has developed scenario-specific service options, together with ToB deterministic SLA assurance service, ToH service assurance service, and ToC service loss discount service, to make sure the supply of networks and providers. These options allow clients to implement service-centric assurance alongside conventional community operations providers, thereby enhancing general service high quality.
New applied sciences: The widespread adoption of recent applied sciences, together with GenAI, within the operations area nonetheless presents challenges akin to mannequin hallucination, inadequate high-quality corpora, and put in base reengineering. To handle these challenges, Huawei has developed a set of huge mannequin functions, together with role-based copilots and scenario-specific brokers, to help operation engineers, enhance buyer satisfaction, and allow CSPs to monetize on giant mannequin applied sciences.
Huawei is thrilled to announce that on the DTW Summit in coming June, Huawei, in collaboration with the TM Discussion board, main CSPs, and trade companions, will publish the New Era Clever Operations White Paper 2.0. This up to date model will present useful insights into the enterprise practices and outcomes of service-centric operations transformation.
GenAI Drives Clever Operations Transformation of Hong Kong Telecom
Kam-Shing Fung, the Vice President of Digital Transformation at HKT, highlighted the numerous impression of GenAI and LLMs on the telecom trade. HKT has been using GenAI know-how since 2023 to remodel in the direction of value-driven ChatOps and experience-driven operations. This modern answer has offered HKT with measurable advantages, aligning its operational agility and customer-centric operations methods.
Intelligence Empowers Business Operation Transformation
Lin Xiaobo, the Chief Architect of Business O&M, Huawei’s ICT Assurance and Operation Companies Area, acknowledged that the enterprise market is huge and numerous, with hundreds of industries, every having distinctive O&M situations and necessities. To cater to those numerous wants, Huawei has been accumulating scenario-specific belongings in industries akin to authorities, finance, and transportation. This has enabled Huawei to advance its trade O&M service. Huawei presents the IMOC platform, which is predicated on triple chains (service chain, knowledge chain, and deployment chain) and permits the visualization and administration of ICT infrastructure and buyer enterprise, facilitating the digital transformation of industries.
Massive and Small Mannequin Collaboration Unlocks New Enterprise Values of O&M Purposes
Liu Yuliang, Senior Architect of ICT Assurance and Operation Companies Area, introduced that Huawei has efficiently utilized small fashions to develop capabilities akin to multidimensional knowledge correlation, time collection anomaly detection, and root alarm identification, which have successfully resolved numerous particular O&M points. Just lately, Huawei has taken benefit of huge mannequin applied sciences akin to chain of thought (CoT), corpus optimization, and retrieval-augmented era (RAG), collaboration between giant and small fashions, and over 30 years of O&M data accumulation to construct O&M assistants for area upkeep engineers (FMEs), entrance workplaces (FOs), and again workplaces (BOs). These O&M assistants improve worker effectivity and effectiveness all through the worker journey and implement experience-driven O&M assurance all through the client journey, leading to a metamorphosis of standard O&M fashions.
The roundtable concluded with an enthusiastic dialogue on the ICT operations indicator system, transformation pathways and enterprise practices, and functions of huge mannequin applied sciences.
