This April at Hannover Messe, the world’s main industrial commerce honest, organizations throughout engineering, digital applied sciences, power, and extra will collect to display options for high-performance, sustainable industries. Microsoft is honored to attend this yr’s occasion to showcase how Microsoft Dynamics 365 helps producers:
- Modernize service operations with AI to shut work orders quicker.
- Ship end-to-end personalization to prospects and enhance effectivity.
- Enhance visibility into your product family tree throughout steps within the provide chain.
Modernize service operations with Microsoft Copilot in Dynamics 365 Area Service
New Copilot capabilities in Microsoft Dynamics 365 Area Service improve knowledge insights, enhance productiveness and ship extra customization for subject service managers. These capabilities are typically out there as we speak.
Managers can now work together with Copilot to seek out pertinent details about work orders, prompting Copilot utilizing pure language for particulars and insights, proper from the Dynamics 365 Area Service net app. By simplifying knowledge retrieval and minimizing time spent looking for info, managers can enhance the effectivity of labor order processes.
As well as, Copilot can present work order summaries, decreasing time spent studying by way of prolonged work orders to rapidly get an summary and understanding of key factors of the work to be completed. Organizations now have extra management to incorporate particular knowledge within the summaries for his or her customers, which may result in extra helpful and actionable summaries.
To assist guarantee clean communication flows when utilizing the Dynamics 365 Area Service Outlook add-in, subject service managers can ask Copilot to compose clear and concise e mail content material recapping particulars of scheduled work orders, which may then be edited or additional personalized earlier than sending. And with the Dynamics 365 Area Service plugin for Copilot, subject service managers and technicians can discover key details about work orders and Dataverse information from inside a Microsoft Groups chat utilizing pure language. Beginning as we speak, technicians can even ask Copilot to go looking by way of prolonged product manuals to seek out solutions to assist resolve product points quicker.
Additionally beginning as we speak, technicians can simply launch a Dynamics 365 Distant Help name natively inside Microsoft Groups cellular to extend first-time repair charges. Entry to Dynamics 365 Distant Help is offered with Dynamics 365 Area Service, at no extra price, and licensed prospects can check out the blended actuality instruments out there in preview beginning as we speak inside their Groups cellular app for iOS.
Dynamics 365 Area Service customers with the Area Service app in Groups can now share hyperlinks to work orders that routinely increase to offer key particulars. This hyperlink unfurling functionality eliminates the necessity for technicians to change between apps. Go to Modernize Service Operations with AI sales space on the Hannover Messe expo, Corridor 17, Stand G06 to find new methods to remodel your service operations with generative AI and blended actuality.
Ship end-to-end personalization to prospects and enhance effectivity
At Hannover Messe, we’ll spotlight the end-to-end buyer expertise for manufacturing groups. At our sales space and throughout a number of periods, we’ll showcase how manufacturing groups throughout gross sales, service, and advertising and marketing can leverage the facility of Copilot and Dynamics 365 to reinforce their buyer interactions and ship personalization at scale by refining inner workflows.
Harnessing the end-to-end, unified platform of Dynamics 365 throughout the groups permits higher visibility and deeper personalization. A primary instance is Sonepar, a number one international electrical distributor. They’re now leveraging Microsoft Dynamics 365 Gross sales, Microsoft Dynamics 365 Buyer Service, and Microsoft Dynamics 365 Buyer Insights to ship distinctive experiences to their prospects.
“With this platform, we’re in a position to switch knowledge concerning buyer wants and requests between groups, measure the service offered to our prospects and the time taken to resolve issues”.
Denis Ravel, CRM Director, Sonepar
Be taught extra about their current transformation and see how Dynamics 365 helped to empower a brand new normal of excellence at Sonepar.
Enhance visibility into product family tree with traceability
As we speak, we’re asserting the upcoming preview of traceability for Microsoft Dynamics 365 Provide Chain Administration. Traceability lets you improve visibility into product family tree by way of the totally different steps of the provision chain. You’ll be able to observe occasions and attributes all through provide chain processes, and question and analyze the information with an intuitive interface. This functionality helps you in assembly industry-specific regulatory necessities, monitoring the achievement of sustainability and moral provide chain targets, and gaining deeper insights into how provide chain occasions impression product high quality and buyer satisfaction.
Traceability is designed to work seamlessly with Dynamics 365 Provide Chain Administration, utilizing the information already tracked in Dynamics 365. This removes the necessity to buy or combine a separate traceability resolution, which will be expensive and complicated. Now, you’ll be able to profit from the simplicity and efficiency of utilizing the built-in capabilities. Take a look at traceability at Demo L within the Microsoft sales space at Hannover Messe.
Be part of us at Hannover Messe
Go to us on the Hannover Messe expo, Corridor 17, Stand G06, to discover demos of recent capabilities introduced as we speak, and study our end-to-end, AI-powered options for producers throughout industries.
Hannover Messe 2024
Be part of is on the world’s main industrial commerce honest.
