ServiceNow has launched updates to its Now Help portfolio, which is the corporate’s generative AI suite.
Now Help in Digital Agent is a characteristic that permits customers to create and deploy their very own chatbots. ServiceNow has added help for Q&A in Data Administration and multi-turn conversations that enable clients to supply further context throughout the chat.
RELATED CONTENT: ServiceNow provides generative AI to Digital Agent chatbot
One other replace is move technology, which generates workflow blueprints. It may generate them from plain textual content and routinely convert them into the correct workflows. Builders can later make changes to these workflows utilizing App Engine’s no-code interface.
The ultimate replace is the discharge of Now Help for Subject Service Administration, which is designed particularly for area service groups. It makes use of generative AI on exercise, elements, and incidental information to assist summarize work order duties.
“Our clients are going through more and more advanced and aggressive dynamics throughout industries and AI holds the important thing to enabling sooner execution, smarter resolution making, and better enterprise agility,” mentioned CJ Desai, president and chief working officer of ServiceNow. “ServiceNow is main the cost, by intelligently integrating generative AI into the core of the Now Platform and enabling organizations to harness AI securely and confidently to drive unprecedented pace to worth for his or her enterprise.”
