We hear you loud and clear! You requested us to simplify our instruments much more, provide you with extra flexibility, improve entry to APIs and our Technical Help Heart (TAC), and create alternatives so that you can add specialised worth – particularly as we transition to a software program and as-a-service paradigm.
You ask, and we work arduous to ship!
At Associate Summit as we speak I introduced that we’re integrating Cisco Lifecycle Benefit into Cisco PX Cloud and releasing Associate Superior Help for Managed Providers Suppliers.
Cisco Associate Superior Help
Cisco Associate Superior Help will allow Managed Providers Suppliers (MSPs) to ship premium-level assist with the additional benefit of guided entry to API integrations that construct on MSPs’ personal particular person current providers.
Associate Superior Help is a service that strikes Cisco companions who’re specializing in a managed providers path to market from analog to true-digital assist.
With well timed, scalable automated syncing on all instances, Associate Superior Help gives instantaneous digital mirroring of all drawback tickets opened by the accomplice and sooner, prioritized entry to specialists in Cisco’s TAC – a worldwide group that gives around-the-clock, award-winning technical assist providers on-line and over the cellphone.
This answer permits MSPs to have sooner entry to the proper assets inside Cisco TAC, entry to Cisco automation and AI through the smart-bonded digital interface, and leverage APIs (which offer insights and telemetry) to be able to create new differentiated providers in a brand new outcome-based service mannequin.
Cisco Lifecycle Benefit / PX Cloud Integration
We’re integrating Cisco Lifecycle Benefit into Cisco PX Cloud, to cut back what number of instruments companions have to have a complete view of a buyer’s lifecycle information via a single pane of glass.
300 plus companions who have already got Cisco PX Cloud entry now have the power to have a look at Cisco Lifecycle Benefit information, accessing the identical information through the cloud to digitally scale.
Via this integration, companions will have the ability to entry Cisco a co-branded digital buyer engagement.
I’m pleased with how far our group has are available in responding to your requests – and as at all times, there’s extra to come back to set you up for fulfillment – so we admire your continued suggestions. As a result of we’re higher collectively!
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