Making certain all clients of your Shopify retailer are glad could be more difficult than it sounds. When you’re not cautious, it may possibly rapidly turn into a irritating expertise, particularly for newbies.
Fortunately, there are Shopify apps that may allow you to construct a extra cohesive relationship along with your clients.
This text will talk about the ten greatest Shopify apps for customer support and let you know all about their options, pricing, and total ranking.
How do you determine which customer support apps are a worthwhile funding of your time? We’re right here to assist.
Let’s get began!
The ten greatest customer support apps on Shopify: An Overview
If you wish to get essentially the most out of this text rapidly, try our overview desk under:
The 4 greatest Shopify apps for dwell chat and buyer contact
Stay chat apps are important in your retailer as a result of they offer your clients a option to contact you proper once they have questions or issues that they’ll’t remedy, and that is way more satisfying than sending an e-mail to a help crew.
Since these dwell chat apps are part of a assist desk bundle, they allow speedy customer support by way of your web site.
1. Tidio – Stay Chat & Chatbots Assessment
Tidio is a dwell chat app on Shopify that makes speaking along with your clients easy.
It’s a dwell chat app with extra superior options like integration with chatbots, Instagram, and Fb Messenger. It’s all you should have interaction along with your guests simply!
Key options
- Tidio means that you can view your whole dwell chat, on the spot message, and e-mail conversations in a single dashboard, which saves you time.
- Set up and setup in lower than 30 seconds.
- Responds to your buyer’s questions mechanically!
- Browse your product listing and advocate merchandise instantly within the chat.
Ranking
The Tidio app has a rating of 4.8 out of 5.
Pricing
The free plan presents a most of three chat operators, and chatbot conversations with as much as 100 guests per thirty days are permitted. Included are limitless dwell chats and multilingual widgets.
For the Communicator plan, you’ll be able to add as much as 40 brokers; all the free options are included, in addition to dwell typing, considered web page, dwell guests listing, and the flexibility to set permissions.
2. Reamaze Stay Chat Helpdesk CRM Assessment
Reamaze is a helpdesk app, and its web-based assist desk platform helps corporations attain out to clients on a big scale.
Reamaze is constructed for scalability and designed along with your clients in thoughts.
It contains key help options comparable to chat, computerized buyer engagement, and integrations in your social media, cell, and e-mail channels.
It additionally gives crew workflow administration, shared inboxes, FAQs, reporting, and satisfaction surveys.
Key options
- One resolution with chat, help desk, and built-in information base.
- You may rapidly add a feature-rich chat expertise to your storefront.
- Create dynamic reply templates.
- Ship merchandise to clients in chat.
Ranking
Its total ranking is 4.7, which is kind of spectacular, and it’s essentially the most incredible helpdesk program, chatbots, and dwell chat help for ecommerce shops.
Pricing
Reamaze presents a 14-day free trial on prime of the three premium plans, every with a variety of distinctive options so that you can discover.
You may have a limiteless e-mail inbox, a number of shops, and excellent options with every subscription bundle to assist your online business’ success.
3. PingMe Fb Messenger Chat Assessment
Stay chat with customers on Fb, Messenger, and Instagram with PingMe Fb Messenger Chat on Shopify.
Like Reamaze, it actively presents buyer care throughout many channels, together with Fb, Messenger, Instagram, and WhatsApp.
Key options
- Fast and easy setup. In 30 seconds, you’ll be able to arrange a Messenger dwell chat in your web site.
- Hold conversions fixed wherever clients store, together with Fb, Instagram, and your Shopify retailer.
- 24/7 dwell help chat.
Ranking
It has a 4.9 total ranking on Shopify.
Pricing
PingMe is a freemium app. With the supplied premium plan for $4.99 per thirty days, it’s also possible to ship emails and direct messages from Instagram.
4. WhatsApp Deserted Cart & Chat Assessment
WhatsApp’s Deserted Cart and Chat permits Shopify retailer homeowners to show WhatsApp dwell chat and share buttons on their website.
Clients and retailer homeowners profit from fast and handy buyer help by way of WhatsApp dwell chat.
As a result of it has pre-made templates for order updates, monitoring, and affirmation, the app can ship automated messages on WhatsApp.
It additionally contains templates for cart restoration and reductions. All of those can be found in 11 languages and have been pre-approved by WhatsApp.
WhatsApp is likely one of the mostly used apps. Nearly all clients have it downloaded to their smartphones, and Shopify retailer homeowners can use this channel to remain in contact with their clients.
In a nutshell, it could possibly be an environment friendly CRM that retains all clients completely satisfied.
Let’s check out its options!
Key options
- Clients who contact you after hours will obtain a customized message.
- You may simply add a share button to your web site in order that your clients can simply share it with their WhatsApp pals.
- E-mail alerts for every deserted cart.
- Sensible SMS Fall Again.
- Automated Order Affirmation messages.
Ranking
The full ranking for this app is 4.9/5
Pricing
WhatsApp Deserted Cart and Chat is free to make use of for as much as 100 Handbook cart abandonment restoration messages. Nevertheless, it additionally has a month-to-month plan of $9.99 and $29.
The three greatest Shopify apps for FAQ pages
The FAQs (steadily requested questions) web page apps use a question-and-answer format to assist your clients rapidly.
They provide a number of fashion choices to mix completely along with your web site.
Let’s transfer on to the highest three FAQ apps!
1. HelpCenter | FAQ Chat Helpdesk Assessment
Need to create your custom-made FAQ web page on Shopify? Don’t fear; this app is what you want!
HelpCenter is likely one of the greatest Shopify apps to create your FAQ web page and show all widespread buyer questions in a transparent overview.
Key options
- Create your personal custom-made and enticing FAQs from scratch.
- You may create world-class, absolutely customizable tabs in your product pages.
- Allow chatbot workflow builder.
- Publish searchable questions and solutions organized into sections and classes.
Ranking
The general ranking of the FAQ HelpCenter is 4.7.
Pricing
This app gives a 7-day free trial to permit you to discover its options earlier than deciding on a month-to-month plan.
The premium plans will allow you to finish FAQs, observe orders, and entry premium FAQ templates, amongst different issues.
2. Straightforward FAQ Web page, Buyer FAQs Assessment
When you’re searching for a device to construct the right FAQ web page or product FAQ, you must take into account Straightforward FAQ Web page, Buyer FAQs.
The Straightforward FAQ Web page app makes it easy to design trendy FAQ pages in your retailer, and it’s rigorously designed with all finish customers in thoughts, making your life simpler.
Bear in mind, your FAQ web page ought to cope with clients’ most normal questions on your product or providers.
Key options
- 4 absolutely customizable themes.
- Google FAQ schema help to spice up retailer website positioning.
- Enable clients to seek for FAQs by way of the search bar checkout success web page.
- Template dwell preview.
- Native retailer language translations.
Ranking
The general ranking for this app is 5.0!
Pricing
The accessible FAQ web page is a free app to make use of the place you may get limitless customizations, limitless classes, and ten FAQ pages.
Isn’t that incredible?
The app additionally presents paid plans with much more options.
3. EasySlide Accordion tabs & FAQ Assessment
EasySlide Accordion tabs and FAQ is an app that helps you optimize your retailer’s UI/UX and gross sales by organizing product descriptions into an accordion tabs widget with a number of sliding tabs.
This app assists in bettering your retailer and boosting your gross sales by letting you rapidly add a FAQ web page to your retailer, add questions and solutions on to your Web page content material, and it’ll mechanically convert the web page to Accordion tabs.Â
Key options
- With accordion tabs, you’ll be able to rapidly set up a prolonged descriptive textual content.
- This program has multi-purpose tabs, so you might use them to make elaborate FAQ pages or add accordion tabs to your product descriptions.
- Add accordion tabs to particular person items, collections, or your whole merchandise directly.
- Assign tabs to all merchandise.
Ranking
The general ranking for this app is 4.9.
Pricing
EasySlide Accordion tabs & FAQ app provide a 7-day free trial.
The three greatest Shopify apps for order monitoring
The order monitoring web page is a vital device for any ecommerce retailer because it permits clients to trace the standing of their order, from the second it’s positioned to when it reaches their door.
This part will talk about a number of the hottest order-tracking apps.
Are you prepared? Let’s get began!
1. AfterShip Assessment
AfterShip is the highest order monitoring app that gives insightful monitoring knowledge in a single overview for you and your clients.
Key options
- AfterShip has its personal branded monitoring web page that gives the most effective post-purchase expertise to drive buyer loyalty and extra gross sales.
- This app additionally alarms you for cargo notifications. They fight their greatest to have interaction along with your clients and maintain them up-to-date with their order monitoring.
- Ship transport notifications from your e-mail tackle.
- 24/7 decision standing visibility.
Ranking
Based on Shopify, this app has a 4.7 total ranking.
Pricing
AfterShip presents a free plan the place you’ll be able to ship a restricted variety of parcels, 24/7 dwell chat help, order lookup, and 800+ courier integration.
It additionally presents paid plans with extra options:
2. Tracktor Order Monitoring Assessment
Tracktor Order Monitoring presents real-time monitoring and order look-up in your retailer.
With The Tracktor app, you’ll be able to present clients with a registered account with the flexibility to view the standing of their orders.
Intimately, It gives particulars in real-time integration with greater than 500+ bundle carriers worldwide, and don’t be involved that this extension will detract from the looks of your retailer on cell phones as a result of it’s designed to be absolutely appropriate with all units.
Key options
- It presents streamlined help that eliminates customer support questions on the place my order is and resolves supply points earlier than they have an effect on your clients.
- Offers important insights. You may see your in-transit packages on a map, get supply exception alerts, and observe how lengthy it takes your clients to obtain their orders.
- Tracktor’s order tracker blends superbly into your retailer, matching your model and impressing your clients with a responsive design for cell and pill customers.
Ranking
Based on Shopify, this app’s total ranking is 4.8. and it’s a tremendous order-tracking app.
Pricing
Tracktor presents a 14-day free trial bundle ranging from $9.99 per thirty days. You may try the paid plan and the options it gives.
Nevertheless, this paid plan features a buyer order monitoring web page in your Shopify retailer and area. It additionally conveys e-mail and SMS notifications in your orders being delivered or within the course of.
3. Parcel Panel Order Monitoring Assessment
Parcel Panel Order Monitoring app makes use of clever bots to trace your orders and inform you in regards to the parcel.
When you try the premium plan this app presents, you’ll be amazed by the number of amusing options it gives.
Key options
- Simply observe your whole orders directly.
- Eliminates the necessity to reply to “The place is my order?”
- YunExpress’s final mile monitoring resolution.
- Automated and correct courier matching.
Ranking
Based on Shopify, this app is rated 4.9 total.
Pricing
Parcel Panel Order Monitoring presents a free plan the place you’ll be able to place 20 orders per thirty days, entry to 1000+couriers, use a branded monitoring web page, a sensible dashboard, order standing web page monitoring, and Shopify native notifications.
The app additionally presents paid plans with extra options.
Now that you simply’ve examine all these incredible apps, let’s talk about why customer support issues in your retailer.
Why does customer support matter?
When talking of why customer support issues, it’s as a result of it represents your model. Customer support could make or break a enterprise’s capacity to transform guests into clients.
89% of consumers say they’re extra inclined to make one other buy after receiving good customer support.
Once you present your clients with a pleasant service, clients are extra inclined to stay loyal to your online business.
Taking motion
Studying and absorbing data and information is nice (positively if it’s free!), however are you aware what’s even higher?
Taking motion!
So, that will help you with taking motion with what you may have discovered on this article, check out the bullet factors:
- We advocate putting in a dwell chat, FAQs, and order monitoring app in your Shopify retailer for the most effective buyer expertise.
- Try every app’s options and pricing on the listing to see which is greatest for you, and don’t neglect to think about your price range!
- For the dwell chat in your Shopify retailer, we advocate you put in the Tidio app.
- For the FAQs, take into account putting in the HelpCenter app.
- And for order monitoring, we advocate AfterShip.
The mix of those apps makes, surely, your buyer help extra sturdy and your Shopify retailer extra legit.
ConclusionÂ
We’ve made positive to listing all the highest buyer service-oriented apps, their options, their pricing, and their total ranking. These apps will undoubtedly assist your retailer, regardless of how large or little.
We hope this text was useful to you, and when you’ve got any questions, be at liberty to remark under!
Need to be taught extra about Shopify?
Prepared to maneuver your Shopify retailer to the subsequent stage? Try the articles under:
Plus, don’t neglect to try our in-depth begin a Shopify retailer information right here.
