“How rapidly we reply to an inquiry, providing recommendation and options to prospects, is actually important and a part of the standard journey. It’s not simply concerning the product.” Chris Wilson, UR’s VP of International Service and Buyer Expertise, is chargeable for assuring the UR cobots are up and operating post-deployment with instruments and processes in place not solely to resolve points but in addition to offer finest follow suggestions. His staff manages a service group with hubs in Denmark, Detroit and Shanghai that now leverages new platforms to speak with prospects, making certain quick responses and buyer success.
myUR: Quick-Monitoring Resolutions
Because the lively robotic consumer group grew, the Service Group seemed for revolutionary methods to allow prospects and Distributors to succeed in out for assist and assist. In early 2020, an internet portal, myUR, was launched, enabling distributors and finish prospects to register guarantee circumstances, service requests and assist inquiries. The portal additionally allows them to register their cobots’ serial numbers with UR, creating an entire new platform of communication and assist. Since its preliminary launch, the accessibility and usefulness of myUR have advanced from a case administration system right into a discussion board the place all stakeholders can have interaction and keep related.
