November 15, 2022
PRESS RELEASE
Emergency SOS through satellite tv for pc obtainable right this moment on the iPhone 14 lineup within the US and Canada
iPhone 14 customers can now join with emergency companies when mobile and Wi-Fi protection will not be obtainable; the service extends to France, Germany, Eire, and the UK in December
CUPERTINO, CALIFORNIA Apple right this moment introduced its groundbreaking security service Emergency SOS through satellite tv for pc is now obtainable to prospects within the US and Canada. Obtainable on all iPhone 14 fashions, the modern expertise allows customers to message with emergency companies whereas exterior of mobile and Wi-Fi protection. Moreover, if customers need to reassure family and friends of their whereabouts whereas touring off the grid, they will now open the Discover My app and share their location through satellite tv for pc. Emergency SOS through satellite tv for pc is on the market within the US and Canada beginning right this moment, November 15, and can come to France, Germany, Eire, and the UK in December.
“A few of the hottest locations to journey are off the overwhelmed path and easily lack mobile protection. With Emergency SOS through satellite tv for pc, the iPhone 14 lineup supplies an indispensable instrument that may get customers the assistance they want whereas they’re off the grid,” mentioned Greg Joswiak, Apple’s senior vp of Worldwide Advertising and marketing. “Our groups labored tirelessly to sort out a brand new set of technical challenges to carry this service to life, along with constructing a dependable on-the-ground infrastructure. Emergency SOS through satellite tv for pc is a breakthrough service obtainable solely on the iPhone 14 lineup, and a brand new innovation that we hope will present our prospects some peace of thoughts.”
Each mannequin within the iPhone 14 lineup — iPhone 14, iPhone 14 Plus, iPhone 14 Professional, and iPhone 14 Professional Max — can join on to a satellite tv for pc by way of a mixture of custom-designed elements and deeply built-in software program. Emergency SOS through satellite tv for pc builds on present options very important to iPhone customers, together with Emergency SOS, Medical ID, emergency contacts, and Discover My location sharing, providing the power to hook up with a satellite tv for pc for a extra 360-degree method to sharing important data with emergency companies, household, and pals. This game-changing service permits Public Security Answering Factors (PSAPs) — or emergency companies name facilities — to hook up with much more customers in emergency conditions, and requires no extra software program or protocols to allow communications. Customers will likely be related on to emergency companies which are outfitted to obtain textual content messages, or to relay facilities with Apple-trained emergency specialists who’re able to contact PSAPs that can’t obtain textual content messages on the person’s behalf.
“Offering Emergency SOS through satellite tv for pc is a vital breakthrough that can save lives. The important work being achieved by Apple to create modern new options to help 911 suppliers and first responders is a big step ahead in defending Californians and the broader public throughout an emergency scenario,” mentioned Mark Ghilarducci, the California Governor’s Workplace of Emergency Providers’ director.
How Emergency SOS through Satellite tv for pc Works
iPhone can already shortly and simply name emergency companies if a person is in want of assist, even when they’re unable to dial 911, with an extended press on the facility and quantity buttons, or by quickly urgent the facility button 5 instances. With Emergency SOS through satellite tv for pc — launched with the iPhone 14 lineup — if a person will not be capable of attain emergency companies as a result of no mobile or Wi-Fi protection is on the market, an easy-to-use interface seems on iPhone to get the person assist using a satellite tv for pc connection. A brief questionnaire seems to assist the person reply very important questions with just a few easy faucets, which is transmitted to dispatchers within the preliminary message, to make sure they can shortly perceive a person’s scenario and placement. Apple labored intently with consultants to assessment commonplace questions and protocols to determine the commonest causes for calling emergency companies.
Following the questionnaire, the intuitive interface guides the person the place to level their iPhone to attach and sends the preliminary message. This message contains the person’s questionnaire responses; location, together with altitude; iPhone battery degree; and Medical ID, if enabled. The questionnaire and follow-up messages are relayed straight through satellite tv for pc to dispatchers that settle for textual content messages, or to relay facilities staffed by Apple‑educated specialists who can name for assistance on the person’s behalf. The transcript may also be shared with the person’s emergency contacts to maintain them knowledgeable.1
“We dedicate our lives to serving to folks in want, however there are inevitably people who find themselves not capable of contact a dispatcher. Emergency SOS through satellite tv for pc will permit us to assist iPhone customers in additional distant areas who won’t in any other case be capable to attain us,” mentioned Jennifer Kirkland, ENP, the Grand Junction Regional Communication Middle’s 911 middle supervisor. “As a result of this service requires no extra expertise for PSAPs, and since Apple has carried out a relay middle mannequin that 911 operators are conversant in, we will count on a seamless rollout, each for the PSAPs that settle for textual content messages, and for these which are nonetheless voice-only.”
Satellites transfer quickly, have low bandwidth, and are situated a whole bunch of miles away from Earth, so it may take a couple of minutes for even quick messages to get by way of. Apple designed and constructed {custom} elements and software program that permit iPhone 14 to hook up with a satellite tv for pc’s distinctive frequencies with out a cumbersome antenna. A textual content compression algorithm was additionally developed to scale back the typical measurement of messages by 3x, making the expertise as quick as doable. With Emergency SOS through satellite tv for pc, customers can ship and obtain messages in as little as 15 seconds in clear situations.2 Utilizing the built-in Emergency SOS through satellite tv for pc demo, customers can check satellite tv for pc connectivity on their iPhone by connecting to an actual satellite tv for pc in vary with out calling emergency companies, permitting them to expertise the method and familiarize themselves with the service.
“Emergency SOS through satellite tv for pc is not going to solely be helpful for many who reside in rural areas with out mobile protection, but in addition for many who discover themselves within the path of a pure catastrophe that takes down cellular networks. It’s going to permit members in impacted communities to attach with 911 and get assist, and that’s our mission,” mentioned Laurene Anderson, NENA: The 9-1-1 Affiliation’s president and Charlotte County, Florida’s E911 supervisor. “Consciousness and coaching will likely be key to seamless adoption of this service. What Apple is doing to unfold the phrase amongst dispatchers, and to let the group follow with a demo mode that doesn’t contact 911, will assist everybody know what to do when an emergency strikes.”
For customers who go off the grid however don’t expertise an emergency, this superior expertise additionally allows them to share their location through satellite tv for pc with Discover My. Within the Discover My app, customers can open the Me tab, swipe as much as see My Location through Satellite tv for pc, and faucet Ship My Location. The satellite tv for pc connection on the iPhone 14 lineup additionally works with different security options obtainable on iPhone and Apple Watch, together with Crash Detection and Fall Detection.3
Availability
- Emergency SOS through satellite tv for pc and Discover My through satellite tv for pc can be found right this moment within the US and Canada, and will likely be obtainable in France, Germany, Eire, and the UK in December. The service will likely be included at no cost for 2 years beginning on the time of activation of a brand new iPhone 14, iPhone 14 Plus, iPhone 14 Professional, and iPhone 14 Professional Max.4
- Emergency SOS through satellite tv for pc and Discover My through satellite tv for pc require iOS 16.1.
About Apple
Apple revolutionized private expertise with the introduction of the Macintosh in 1984. At this time, Apple leads the world in innovation with iPhone, iPad, Mac, Apple Watch, and Apple TV. Apple’s 5 software program platforms — iOS, iPadOS, macOS, watchOS, and tvOS — present seamless experiences throughout all Apple gadgets and empower folks with breakthrough companies together with the App Retailer, Apple Music, Apple Pay, and iCloud. Apple’s greater than 100,000 staff are devoted to creating the most effective merchandise on earth, and to leaving the world higher than we discovered it.
- As much as 10 emergency contacts utilizing iOS 16.1 and iMessage will see the person’s location, sort of emergency, and a reside transcript of their dialog with emergency companies. Emergency contacts who will not be on iPhone, and iPhone customers who aren’t utilizing iOS 16.1 or iMessage, will see the person’s location and sort of emergency. The person can choose to cease sharing their data with an emergency contact at any time. To be able to attain the relay middle or dispatcher closest to the person, location data can even be shared with Apple.
- Connection and response instances fluctuate based mostly on location, website situations, and different components. See help.apple.com/kb/HT213426 for extra data.
- Entry to a satellite tv for pc reference to Crash Detection and Fall Detection on Apple Watch requires a related iPhone 14 mannequin operating iOS 16.1.
- Customers who bought an iPhone 14 mannequin earlier than the supply date of Emergency SOS through satellite tv for pc will obtain two years of the service free ranging from the service availability date.
Press Contacts
Alex Kirschner
Apple
(408) 974-2479
Renee Felton
Apple
(669) 276-2182
Apple Media Helpline
(408) 974-2042
