Again in October 2022, I instructed you about how Cisco Studying Companions could make your life simpler. However now I need to let you know in regards to the methods we empower our Studying Companions to information clients to achieve their studying objectives.
With regards to the large image of assembly buyer calls for, Cisco Studying Companions are crucial. On the Cisco Associate Summit this 12 months, Oliver Tuszik, Senior Vice President, International Associate Gross sales and GM Routes to Market, talked in regards to the ‘Age of the Associate’ in his keynote handle. In his weblog, Cisco Associate Summit 2022 Ushers within the Age of the Associate, he explains that clients count on “quick, versatile, and easy options with extra automation and self-serve capabilities.” Studying Companions are so vital to merging the items of an answer. By incorporating their distinctive abilities and perception, they ship options and guarantee a high quality buyer expertise. That’s why it’s so essential to work collectively, constructing learner stickiness (data that sticks lengthy after the coaching is over).
Listed here are 5 methods Cisco Studying Companions pave the trail to buyer success, leveraging our studying options and their experience to customise the educational journey
#1: Cisco Digital Studying: Companions as digital studying guides
One of many fundamental items of suggestions we acquired at Associate Summit was that clients are excited about versatile, self-paced, mentored studying choices along with attending instructor-led coaching. What higher technique to treatment this than with digital studying and a Associate to information you?
Cisco Digital Studying has at all times been an effective way to maneuver by your coaching at your personal tempo in your personal time. However generally learners may use a information to assist them work out what programs to take or reply questions on these they’re already taking. That’s the place a Studying Associate could make a giant distinction—serving to clients construct a targeted and efficient studying plan inside the huge image of their studying journey. And newcomers to digital studying can get help from their information in order that they don’t need to really feel alone on their journey.
#2: Cisco U. supplies Cisco Studying Companions with content material options
However extra than simply providing learners a digital subscription, Cisco is constructing a technique that includes Companions working in tandem with our new digital studying expertise, Cisco U.
A fundamental a part of our technique is to contain Companions who can optimize Cisco’s new learner expertise throughout their first engagement with Cisco U.
We plan to supply options for Associate content material contributions so Studying Companions can construct personalized options for his or her clients’ coaching wants. We’re additionally providing Companions new methods to coach and certify the Cisco group in a extra versatile and guided approach by our learner journeys inside Cisco U.
Increasing our gross sales group and enhancing the Cisco gross sales lifecycle has at all times been a part of our philosophy to construct on the ability of the companion ecosystem. The supply of Cisco U. by our Companions will solely strengthen this philosophy as we roll it out to the educational group.
#3: Digital Studying: “New Yr, New Abilities” promotion
In mild of a brand new 12 months and reaching new objectives, Cisco is working with our Studying Associate group to construct digital supply of our learners’ certification journeys. The newest 20% gross sales promotion, known as “New Yr, New Abilities” (a limited-time provide by January 20, 2023), was an effective way for Studying Companions to assist launch the brand new 12 months for patrons’ digital coaching methods.
We sit up for the success of this promotion and to including extra promotions within the coming months to additional interact our Studying Associate group with our clients.
#4: Personalized studying and guided studying paths
By way of our Associate By-product Works (DW) program, Companions can customise content material and now have extra versatile choices to submit further content material and ship programs that make sense for his or her clients. And providing personalized content material additionally applies on the planet of digital—the very factor we’re planning to ship by Cisco U.
#5: Flexibility to acquire new alternatives by digital, hybrid, blended studying
Cisco Studying Credit (CLCs) can even play an enormous position by how our Studying Companions ship Cisco U.
With CLC redemption by Cisco, Studying Companions can ship Cisco coaching in a mode that may profit clients by digital supply in addition to ILT. Their gross sales of Cisco Digital Studying (CDL) with using CLCs will assist familiarize learners with the idea of digital studying, hybrid studying, and even blended studying.
One instance of placing CLCs to good use is thru attending CiscoLive in Amsterdam or Las Vegas, the place attendees can have loads of alternatives for certification, dwell coaching, demos of Cisco U. and conferences with Studying Companions.
We have to stick collectively
This trajectory of recent plans for our Studying Companions solely strengthens as we transfer by 2023. We wish our Companions to stay with us by all sorts of studying alternatives:
- They’ll play a key position sooner or later supply of ILT as we open extra programs for which Companions can ship ILT from their very own portfolio.
- We’ll be increasing Studying Associate applications, such because the DW program, so we are able to convey Cisco CX and our Studying Associate Group collectively to ship one of the best buyer coaching options.
- Whereas we all know that in-person coaching will nonetheless play a key half within the improvement of our Cisco clients, we additionally need to guarantee Studying Companions keep engaged with clients who’re first beginning out with Cisco U. Our Studying Companions will play a pivotal position in guiding clients with new methods to ship a personalized and guided learner journey by Cisco U. and the focused digital content material.
Look to the following couple of quarters in 2023 for extra enhancements to Studying Associate digital applications, the place we work with our Companions to ship personalised journeys for his or her clients by guided digital studying.
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