Immediately we launched the 2024 launch wave 1 for Microsoft Dynamics 365 and Microsoft Energy Platform, a rollout of latest options and enhanced capabilities slated for launch between April and September 2024. These updates embody new Microsoft Copilot capabilities throughout Dynamics 365 and Microsoft Energy Platform—in addition to role-based extensions of Copilot for Microsoft 365—that remodel enterprise processes with pure language processing, AI-generated insights, and help with time-consuming duties.
This morning’s Microsoft Enterprise Functions Launch Occasion, accessible to view on-demand, contains highlights and demonstrations of options from the discharge wave, in addition to a firsthand take a look at how organizations like Lenovo, Sonepar, Ford, Omnicom Group, and G&J Pepsi are utilizing these capabilities in transformative methods.
Prolong Microsoft 365 with role-specific Copilot capabilities
The central theme throughout this launch wave is how, throughout the enterprise and productiveness functions organizations rely upon, Copilot helps to raised empower staff, enhance enterprise processes, and have interaction prospects. Actually, 68% of surveyed Copilot customers advised us that it helps them jumpstart their inventive course of, and 70% stated Copilot made them extra productive in order that they might do their job quicker and simpler.1
Since every position is exclusive, now we have prolonged Copilot for Microsoft 365 even additional to tailor Copilot experiences for particular enterprise capabilities. This contains Microsoft Copilot for Gross sales, Microsoft Copilot for Service and the just lately introduced Microsoft Copilot for Finance—all built-in with the apps and information you employ on daily basis so that you could spend much less time looking for information and extra time participating with prospects and driving a strategic agenda in your group.
Underpinning these Copilot extensions is Microsoft Copilot Studio, which makes it straightforward to customise and construct your personal buyer and internal-facing copilots utilizing your information and workflows. We’re excited to dive deeper into Copilot this launch wave and provide help to use it to rework your enterprise.
Enterprise Functions Launch Occasion
Tune into demos of latest capabilities, on demand.
Reworking buyer and area service with generative AI
Launch wave 1 introduces new Copilot capabilities to assist customer support brokers and frontline staff increase effectivity, scale back coaching prices, and ship distinctive buyer experiences.
New Copilot capabilities for Microsoft Dynamics 365 Buyer Service and Microsoft Copilot for Service—which infuses generative AI into your present contact heart and buyer relationship administration (CRM) options—embody Copilot-drafted information articles to streamline the information creation course of, in addition to proactive Copilot responses for conversations with prospects.
On the launch occasion, we shared how Lenovo is integrating Dynamics 365 Buyer Service, third-party options, and customized bots to scale its modern service supply answer, Premier Assist Suite for PC gadgets. 1000’s of brokers can now present omnichannel assist to prospects in 200 areas and in additional than 40 languages globally.
We additionally highlight how G&J Pepsi, the biggest family-owned and operated Pepsi franchise bottler within the U.S., has decreased working prices by 6.6% and elevated income by 8% with Microsoft Dynamics 365 Subject Service, Dynamics 365 Gross sales, and Microsoft Energy Platform. They count on Copilot to additional streamline work order administration and improve their best-in-class service by giving the sector service groups entry to an entire image of their accounts in actual time.
Discover the discharge plans for Dynamics 365 Buyer Service, Copilot for Service, and Dynamics 365 Subject Service.
The way forward for enterprise useful resource planning (ERP)
ERP goes by a once-in-a-generation transformation. For many years, staff throughout the globe have manually accomplished a major quantity of ERP processes each day to maintain their firms working. Microsoft is pioneering a brand new imaginative and prescient for ERP—a world the place ERP options powered by AI function extra independently, regularly adjusting to evolving circumstances, involving customers when mandatory, and opening new prospects for companies.
On the launch occasion, we spotlighted how Omnicom Group, a world chief in advertising communications, envisions leveraging Dynamics 365 for a brand new, autonomous ERP mannequin that may assist it to speed up progress, turn into extra environment friendly, and energy its means to innovate. They will use the brand new Copilot to optimize their strategic decision-making and remodel their operational processes, corresponding to prompting Copilot to determine alternatives for progress enlargement and gauge the efficiency of initiatives.
We additionally launched new Copilot capabilities for Microsoft Dynamics 365 Enterprise Central that assist small and medium companies to automate processes and full duties quicker. A brand new Copilot chat pane permits customers to rapidly discover and go to information, reveal insights, and get assist with duties. Customers can immediate Copilot to create gross sales traces, match e-invoices with buy orders, reply questions on information analyses, assist with repetitive duties, and extra.
Different updates embody sustainability monitoring, the flexibility to attach Enterprise Central with Shopify B2B (business-to-business), and developer instruments for Copilot.
Discover the discharge plans for Microsoft Dynamics 365 Finance, Microsoft Copilot for Finance, Microsoft Dynamics 365 Venture Operations, Microsoft Dynamics 365 Provide Chain Administration, and Dynamics 365 Enterprise Central.
Speed up improvement with Microsoft Energy Platform
Microsoft Energy Platform is the fast modernization platform of selection of lots of of hundreds of organizations, offering AI-first, low-code instruments to construct enterprise-wide options and automations. Copilot is seamlessly built-in throughout Microsoft Energy Platform, empowering you to create functions, automations, and analytics by easy, pure language and conversational interactions.
On the launch occasion, we display how Ford is leveraging Copilot to provide related providers to reinforce the driving expertise. Like Ford, organizations can make the most of new Copilot capabilities on this launch wave to rework workflows. Microsoft Energy Automate introduces new methods to create cloud flows, desktop flows and course of mining utilizing pure language prompts. Microsoft Energy Apps accelerates app improvement with enhanced person reasoning and information insights in customized apps. Microsoft Copilot Studio allows organizations to construct customized copilots, with new methods to construct customized prompts and generative actions, together with entry to OpenAI’s customized GPTs and AI Builder fashions for prolonged eventualities.
Discover the discharge plans for Energy Apps, Microsoft Energy Pages, Energy Automate, Microsoft Energy BI, and Copilot Studio.
Ship extra customized buyer experiences
Patrons count on companies to cater to their distinctive set of wants. To take action, advertising and gross sales groups want a unified understanding of the client and the flexibility to orchestrate experiences throughout advertising, gross sales, and repair.
Sonepar is leveraging Copilot in Microsoft Dynamics 365 Gross sales to turn into the primary world B2B electrical distributor to offer a completely digitized and synchronized omnichannel expertise to each buyer. With Copilot alongside sellers, Sonepar can personalize advertising content material, enhance the standard of leads, and improve each engagement with prospects.
New Copilot capabilities in launch wave 1 present suggestions, summarize information, retrieve info, and carry out actions in context and throughout the stream of labor—to allow them to keep productive and focus time on participating prospects.
Discover the discharge plans for Dynamics 365 Gross sales, Microsoft Copilot for Gross sales, and Microsoft Dynamics 365 Buyer Insights.
Watch the digital Microsoft Enterprise Functions Launch Occasion
We invite you to tune into the launch occasion on-demand for extra particulars and demos of latest capabilities throughout Dynamics 365 and Microsoft Energy Platform. As well as, you may discover a number of particular matter shows masking the evolution of generative AI, together with small language fashions and AI experiences to assist remodel strategic, cross-domain enterprise issues.
Be sure you learn the detailed launch plans for Dynamics 365 and Microsoft Energy Platform and preserve observe of what’s new and upcoming, in addition to create a customized launch plan within the launch planner.
Sources:
Charles leads the product improvement and engineering groups answerable for creating enterprise functions and low-code platforms that empower everybody to realize extra. This spans services and products throughout Dynamics 365, Energy Platform, and Nuance Enterprise. These merchandise embody low-code/no-code instruments, robotic course of automation, conversational AI, buyer expertise platform, customer support, finance, and provide chain functions.
